June 2011

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Let’s make sure this gate is secure. It sparks the idea that what we need isn’t a better lock, but we need more locks. We implement the system to keep the gate from being opened by strangers and presto! We’ve got ourselves a system.

The system doesn’t work particularly well, but we’ve got one.

This system accomplishes the desired goal. It prevents people from getting in. Of course, the collateral damage of the system is that it requires those of us who need to enter the gate to carry 57 different keys. Oh, and we’ve got to match those keys to their specific lock. A daunting task.

Sometimes we’ve got systems that look every bit as ridiculous. They’re just not this obvious perhaps, but if we’d look more closely at them we might see they look just as stupid as using more locks for security.

You know what’s going to happen with this system, don’t you?

We’re going to hop over the fence and ignore the system all together. All the effort, all the cost, all the time spent implementing and what do we get? Nothing.

Many small businesses launch a system to solve a problem. Time passes and the problem is no longer a problem. Not because the system worked so well to remove it, but because it’s just no longer an issue. The system remains though. Nobody knows why, but they work it. Every day.

Other businesses have systems that help them, but destroy the good will of prospects and customers. The system was crafted to make things easier on us and our business – not the customer. That’s bad system architecture. Don’t implement a system that helps you, but hinders or harms the prospects and customers.

The barometer of a good system is best figured out by asking good questions. Among them:

• What is the purpose of this system? What’s it supposed to accomplish?

• Does it accomplish that purpose in a way that helps or benefits the prospects and customers?

• Do the prospects and customers readily see the value of the system, or do they have to convinced it’s good for them?

• Is this system self-serving, but potentially frustrating for the prospects and customers?

• Is this system still serving the purpose for which it was first designed?

• Do we even need this system (any more)?

• Can we accomplish our desired outcome more effectively (more pleasing to the prospects and customers)?

• Is the system costing us the good will of the people we’re trying to serve?

Put all your systems on trial for their life. Embrace the death penalty for systems that no longer work, or ones that don’t work well.

Today’s special episode show is an unnumbered episode because I’m releasing it on a Tuesday, not the traditional new release day, Thursday.

 

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These baby birds are like your business. They expect to be fed. They trust mom to bring them worms.

What does your business expect? As we wind down June, what are the expectations of your business for July?

Sustainability in business isn’t about being green. It’s about building performances that can be replicated. It’s about having a degree of predictable success.

Professionals are able to perform with predictable success. Here in Dallas we’ve got every professional sport represented. These teams have high paid professional athletes. Whether they’re on the roster of an NFL, NBA, NHL or MLB team – these athletes are major league players. Professionals. Their respective teams have an expectation of performance. Their coaches or managers know what to expect from them every time the team competes. Sometimes, they disappoint. Sometimes, they win the game. Consistently, though, they perform at a competitive level. When they fail to perform consistently, in some predictable way, they lose their job. The team will replace them with somebody else who can provide high performance game after game.

Your business must operate in the same way. Too many solopreneurs do not have a predictable performance. They enter a month clueless about what their revenues will be. Some are even clueless about what their costs will be.

Successful business building demands an accurate aim. It takes some hard work, but it’s the most profitable work you’ll do.

Solopreneurs are prone to get so busy doing what they do – they coach, they consult, they write, they speak, they DO – that they neglect the work of building their business. This results in months of agony as they strain to successfully chase cash, revenue. The machine – that is, the systems or processes – to help generate that revenue never gets built. This means the business never gets fully built out.

I’ve known some families who set about to build their house while living in it. They got the foundation laid, the walls and roof built, working electrical and plumbing – and they moved in, figuring they’d finish the house as their budget would allow. Months turned into years as the art of daily living overrode those initial goals of completing the construction. If they’re not careful, the unfinished rooms decay and create increasingly more work than if they’d finished the job sooner. Time is rarely kind to the construction process. The elements can destroy uncompleted work.

Don’t leave your business unfinished. Complete the job. Don’t let life get the way. Get the systems in place. Be a professional. Build sustainability – a predictable expectation – into your enterprise.

 

Simple easy answers for hard success – it’s what we all want.

I’m a Capitalist. I’m also a guy who loves free enterprise. That means, I’m fond of the competitive process. In business, I’m not offended that you’d like to kick my butt. I’d like to kick yours first.

Wild financial success is possible, but it’s not probable for most people. I don’t say that because I’m pessimistic, or because I’m a grumpy old man. Okay, maybe I’m a little grumpy, but that’s beside the point. The truth is, most people are average and live average lives. They earn average incomes. They experience an average degree of happiness, contentment and fulfillment. It’s among the many advantages of being average.

To rise above the average requires more than average ingredients. No, I didn’t say more than average skills or intelligence. The Situation proves that’s not true.

Success requires something above average though. In the case of Mr. Situation, it required above average arrogance, physique, brashness and shamelessness. Those ingredients worked to make him widely known and as we all know, celebrity brings wealth.

Deserved or not. We don’t care. We’ll reward you simply for being famous. And we don’t much care why you’re famous. The Situation reportedly earned in excess of $5 million last year. Yeah, that’s about right.

Does that make you feel like a stupid failure? Of course it does. Don’t lie.

Why are you still asking the same stupid question looking for the secret, or some missing ingredient?

Because you’re human, that’s why. Because like the rest of us mere mortals you’d like to find a short-cut, an easy answer. Because you don’t want to have to do it the hard way if you can help it. You’re smart like that. You and the rest of us.

But we’re not smart enough to realize The Situation doesn’t know anything you don’t. He’s just crazy enough to find a way to get famous – because he knows our society will pay money to fame. Skills? He don’t need no stinkin’ skills. Have you seen his rock hard abs? There’s your skills. Sure there are gyms all over the country with guys who have 6-pack abs, but they’re not as crazy arrogant as The Situation, are they? They are? Well, they didn’t get on MTV, did they? Nope. And there’s the rub. The Situation made it to TV, made the most of it and presto chango – he’s a Star.

Me? I’m no star. I’m sitting in The Yellow Studio listening to crickets chirp. I don’t care. If The Situation can earn over $5 million with those abs…I figure my love handles gotta be worth at least a mil. I’m just waitin’ for the phone to ring and then I’m gonna blow up like the blimp, yo!

Cya!