During my years of running luxury retailing companies I was constantly urging employees to “be present” and “be in the moment” with shoppers and customers. How can you deliver remarkable customer experiences if you’re not paying close attention to the customer? You can’t. But neither can you deliver a remarkable experience to employees, friends or family without it.
Subscribe to the podcast
To subscribe, please use the links below:
- Click Here to Subscribe via iTunes
- Click Here to Subscribe via RSS (non-iTunes feed)
- Click Here to Subscribe via Stitcher
If you have a chance, please leave me an honest rating and review on iTunes by clicking Review on iTunes. It’ll help the show rank better in iTunes.
Thank you!
About the hosts: Randy Cantrell brings over 4 decades of experience as a business leader and organization builder. Lisa Norris brings almost 3 decades of experience in HR and all things "people." Their shared passion for leadership and developing high-performing cultures provoked them to focus the Grow Great podcast on city government leadership.
The work is about achieving unprecedented success through accelerated learning in helping leaders and executives "figure it out."