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4 Quadrants Of Growing Great Businesses & Careers #4039 - GROW GREAT Podcast with Randy Cantrell

4 Quadrants Of Growing Great Businesses & Careers #4039

4 Quadrants Of Growing Great Businesses & Careers #4039 - GROW GREAT Podcast with Randy Cantrell

Today’s show is about the four quadrants of how I approach serving people to grow their businesses and careers. They’re quadrants, not in the mathematical sense, but only in the sense that there are four of them and I don’t prioritize them. Well, that’s not actually true because I do intensely focus on quadrant 1 and all the work I do stems from that one. But my approach is quite holistic. I work on all of these simultaneously with clients.

Quadrant 1 is the trifecta of business building: getting new customers, serving existing clients better and not going crazy in the process. The business world has labels for each of these. Getting new clients is sales and marketing. Serving existing customers is work flow, systems and processes. Not going crazy in the process is about leadership and management. We lead people. We manage the work.

Quadrant 2 is about relationships and results. Sometimes I find that we have to first address the issue of capacity. If a team member lacks the skills to get the job done well, then results aren’t going to happen no matter how much work we put into the relationship. However, if people have the capacity to do the job (and presumably to do it well), then we should expect good results. Our relationship has a direct impact on that. If you don’t think so, then you don’t pay attention to college or professional football (the North American kind) and the hiring or firing of coaches. Sometimes talented teams don’t perform up to expectations because the coach is doing a poor job relating to or training the team.

Quadrant 3 is activity and variety. The adage is, “Give it to a busy man if you want it done.” That’s because we know that the person who appears to have enough margin in life to devote to something…well, they often don’t get around to it because they’re mostly in the habit of not doing anything. Instead, we give it to the person who is already busy and it gets done because that person has formed the good habit of doing thing. As for variety, well, I think that counts for quite a lot. Putting ourselves in positions of expanded opportunity and relationships is the way to greater growth. That’s important since the podcast is called GROW GREAT.

Quadrant 3 is repentance. Yes, that’s a spiritual term and don’t everybody likes it. That’s fine. Call it correction is you please. Same thing. We need to face up to our transgressions, own then, then fix them while turning the page.

In some upcoming shows we’ll dive more deeply into each of these, but for today we’re taking a drone’s view of all four. I hope you find it profitable for growing your business and your career.

Randy

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Dialogue, Not Monologue #4038 - GROW GREAT Podcast

Dialogue, Not Monologue #4038

Dialogue, Not Monologue #4038 - GROW GREAT Podcast

Educating prospective clients is a necessary process for most of us. We need to explain what we do and how we do it. And sometimes we have to show our clients why it matters.

Teaching has long been a component of effective selling, but what’s often forgotten is that it’s teaching with a purpose. This was brought home to me when I encountered a gentleman whose business was unfamiliar to me. It was eye-opening. No, not so much because I was gaining clarity about what he did and how he did it, but because I found myself totally not caring.

It’s happened to you. I know it’s happened to me. Good intentions aside, it leaves us feeling badly about the encounter. Somebody asks you what you do…five minutes later you realize you’re droning on and they’re just north of comatose. You feel like you blew what might have been a good opportunity.

The culprit? You “Johnny Carson’d” them. You delivered a monologue and put them to sleep.

It Sounded Better In My Head

You live daily with your stuff. Your work. Your desires. Your goals. Your fears. Your life. It’s YOU, YOU, YOU 24/7/365. It can’t be helped really. Those two portholes serve to provide your constant view of the world. But it can be helped if you make the effort. You can begin approaching life from a different viewpoint. In fact, I’m encouraging you today to force yourself to look at the world through a different lens. Stop thinking about yourself and think about the person in front of you, the person on the phone, the person opening your email or the person viewing your website. It could even be the person listening to your podcast or watching your video.

It’s not about you. This is a ridiculously hard thing, requiring consistent training and discipline.

After you realize you’ve blown an opportunity by talking too much (I know I’ve done it plenty of times myself), you’re tempted to think, “It sounded pretty good when I rehearsed it in my head.” That’s why I don’t judge intentions. I know that my intentions have been honorable, usually focusing on the time constraint I fear may be in play with the prospect. I want to respect their time. And I want to respect their integrity so I don’t want to hold back giving them some bait and switch feeling. But the results are never good. Even with those good intentions.

Let’s talk through this and figure out how we can stop sabotaging ourselves.

The Power Of A Question

You meet a new person. Let’s assume it’s somebody you’re really pleased to meet. What do you say?

Most of us, after introducing ourselves and telling the person it’s nice to meet them have a desire to find out more about this person. Curiosity drives us to naturally do what works in sales. It works because it’s part of what we naturally do to build trust. And to find out more about the person.

We ask them a question. 

We don’t run off at the mouth. And those of us who do rarely are able to develop a relationship. We’ve met that guy…the guy who can’t wait to tell us everything and more about himself. As we swivel our head like an owl looking for a quick exit we may only remember his name so we can permanently avoid him in the future.

We’re captivated by this new person we’ve met. We want to know more about them and the only way to find out is to ask them a question. It’s a strong expression of our interest in THEM, not ourselves.

Start with a question. 

Sometimes it’s awkward, but it’s still the way to go. I’ve asked prospects a question and sometimes the reception to the question has been chilly. Conversation isn’t hard for me so I’ll wiggle my way through and try a slightly different approach. If the difficulty persists, I don’t press. I bail out. But that’s a strategic decision because in my work I’m able to make a judgment on who I want to work with. I figure if we can’t establish quick rapport after a bit of effort, then we’re likely not a good fit for one another. That’s okay. In fact, it’s better to figure that out sooner than later. Your circumstances might be different.

Almost every time I exercise the discipline to remain true to my natural curiosity about the other person they start talking and it leads to very productive conversations. My personal challenge is to keep the conversation directed so we’re talking with a purpose of me serving them – helping them. It’s not just conversation for the sake of conversation. I have to continue to focus on PURPOSE while we’re having a dialogue.

Forgetting the goal is a common problem in sales conversations. Every time it happens to me I hate myself for it. The old marketing adage is wrong.

You can’t say the wrong thing to the right person and you can’t say the right thing to the wrong person.

Sure you can. And we all have done it. I think that adage just makes us feel better when we know we’ve blown it. The first time we meet somebody – either in person, on the phone or online – they don’t know us. We don’t know them. Both of us are making instant judgments based on what’s said, what’s not said and how the interaction goes.

I’ve been involved in business interactions since I was teenager. Through the years I’ve learned that my curiosity about others and my genuine desire to learn more about people, and their business, doesn’t always translate into a great conversation. Sometimes we catch people at the wrong time. Sometimes we catch people who just don’t enjoy sharing. Sometimes we catch people who don’t enjoy talking about themselves. There are many reasons why asking a question – even a great question – might fail. Resist the temptation to think the strategy has failed. Not true. You just sometimes encounter a rare person who isn’t open to dialogue. It’s at those times that I find myself rambling on about why I called, what I do and how I do it. When I’m on top of my game I resist and politely ask them if there might be a better time to talk (or some other strategy to end this conversation with the goal of setting up another time to talk). I don’t know if this is how they are all the time or not. I don’t know what life is like for them at this very moment. Bull rushing into a conversation they’re not ready to have is a waste of time, and it never makes me feel good — so I try to resist doing it.

Uncover The Problems

It seems trite, but it works. I think it works because it’s crazy rare for people to ask us about our problems. Nobody wants to hear about what’s wrong. Few people want to help us with our problems. It just doesn’t happen. Hardly ever! And that includes salespeople who have vast experience.

You have to do what you have to do. This is where scripts fail every time. Follow a script that works for somebody else and you may find it falls flat when you use it. Because most of us aren’t great actors. Great actors can take a script and own it. They become that character. If were that good you’d be in Hollywood, but you’re like me. We’re not that good. Besides, I’m not a fan of acting in business. Let’s leave the acting for entertainment.

Pretending to be something or somebody other than who you really are isn’t a good idea when you’re working to serve somebody. You owe it to let them see and hear the genuine you. Don’t expect people to make a decision on  doing business with you when you refuse to let them see the real you. It’s bait and switch at the lowest (or highest) level. It’s dishonest.

Find a way to uncover the problems your prospect is suffering. I can tell you what works for me, but I don’t want you to copy it. I want you to use it and then think about what you can do. Try things. Modify things until you find something that works for you.

I’m a candid communicator. People pick up on that within the first few seconds. It’s genuine and true to my character and personality. So I roll with it. I own it. That enables me to ask pointed questions quickly.

If I were a superhero, capable of solving your biggest problem, what would that be? What problem would I solve for you today? Right now?

More often than not, the other person will say, “Just one?” It breaks the ice, we chuckle and I insist, “Yep, just one. What would it be?” They’ll always tell me. Sometimes with a quick answer. Sometimes not. If it’s quick, I’ll ask them to tell me more. I may even boldly blurt out, “Elaborate.” Again, this works because it fits my personality and style. It’s natural, not contrived. And it comes across that way.

That doesn’t mean it’s right for you. What’s right for you is to put in the time and effort to think about how you can best uncover the problems and pain of the people you’re trying to serve.

Another reason this strategy works for me is because I operate from a fundamental belief that most people don’t care about the problems of others…and I genuinely do. I know how magical it is because I rarely if ever experience in my own life. Here’s a quick test — when is the last time somebody asked you about your problems, your struggles or your pain? Did you have to think about it. Or are you like me, no need to think about it because I can’t remember the last time it happened.

Even our friends don’t do it. Proof that when you engage people in conversation with a genuine interest in them you’re WAY ahead of the game. But don’t do it if you don’t mean it. Don’t do it if you really don’t care. Don’t do it as a tactic. It’ll blow up in your face.

And not everybody will know how to react to it. Once in a blue moon I encounter somebody like I mentioned earlier. They just don’t know what to do with the question. Or they’re uncomfortable with it. That’s fine. I don’t push. I never push. Instead, I pull back. I start retreating trying to see if they’re interested in continuing the conversation at another time. Sales pros might tell me that’s an awful mistake, but experience has taught me that my timetable isn’t relevant here. Their timetable is the only one that matters. This is really hard if you’re under a sales quota and desperate. Stop thinking your prospect cares about those things. They don’t. You’ll just start developing bad habits if you continue to operate from a place of desperation and urgency.

Your clients or prospective clients don’t care about your timetable. Nor should they. Stop trying to make them care.

Through the years I’ve had plenty of salespeople approach me with their sales contest, or some other reason why they “really need” need me to take action today. Like I’m going to do what’s best for them at the expense of doing what’s best for my company! It’s selfish, wrongheaded and stupid. Don’t do it. If you’ve got some musher of a boss, then get out. Find a better gig as soon as you can. Accountability is great, but pressure to make a sale because YOU need it is foolish. It may work once in awhile, but it’s a poor career strategy.

Follow Up The Question With More Questions

Okay, think about yourself for a moment. I give you permission.

Have you ever been asked something and you revealed something personal, or something important…only to have the person move right on past what you just told them? It’s like they didn’t hear what you just told them.

DO NOT DO THAT WITH YOUR PROSPECTS OR CLIENTS.

Pay attention. Gain understanding of what they’re telling you. Sometimes we’re afraid to continue with other questions. I grew up in an era when sales training experts called it “probing.” Some people take offense at that term, but I’ve never put a negative connotation on it because that’s exactly what it is. We’re probing with purpose – trying to gain deeper understanding of what’s bothering our clients and prospects. We really want to know what they’re struggling with so we can figure out how we can best serve them.

When they share their concerns with us we often think that’s our cue to dive into our pitch. WRONG. Don’t do it. Lean into the problem with questions to gain an even better understanding.

What I Learned From Complaining Customers

I was about 16 selling hi-fi gear at a local stereo shop. Customers would walk in with some piece of gear, signaling to everybody in the store that “here’s a customer with a problem.” Other salespeople – we were all working on straight commission – would run like roaches when the lights are turned on. My natural inclination was to step up and help them. For starters, we had a service shop with a technician who would repair gear. Also, I learned that sometimes these people needed to replace the item they were bringing in. I wanted to gain their business. And I also knew that they might not remember who sold them this gear, but I wanted to make sure they’d remember me as the guy who helped them.

Mostly, I had the personality and demeanor for it. Nobody taught it to me, but I did teach others through the years. Sometimes they’d come in pretty angry at their problem. They wanted to vent and gripe. For some reason, it never flustered me. I just listened carefully and would quickly say, “I understand. Let’s see what we can do to solve this.”

The owner of the store saw this happen a few times and gave me the job of handling customer service problems and complaints. I was the least experienced guy in the shop, but he saw the benefit of how I handled these people. I knew people with problems needed time to breath and vent. I had watched my mom and grandmother cook enough to know that when the pot with a lid is boiling…you have to do something to let the steam escape so it won’t boil over. You have to let people run with the line for a bit to see where it goes…and to let them vent.

I love the process because I know it’s one of my few super powers. Not everybody can do it. I can. So I lean into it and fully embrace it.

And I have another super power that I employ, empathy! Put those two together and I can’t avoid probing for more details and insights. I want to know more.

A business owner tells me she’s worried about cash flow. Cash management is an ongoing problem for her even though the company is performing at a high level. She can’t understand it. It keeps her up at night. You can hear the exhaustion in her voice. We’ve never met. She’s four states away from me. It’s our first phone call.

I ask her to tell me more. I resist the urge to ask a closed end question because I don’t know her or her situation well enough. She talks about some accounting challenges and it opens up the conversation for a deeper dive. It’s obvious to me that I’ve uncovered pain…the kind of pain that keeps a person awake at night.

If you don’t show interest and concern…you’ll never be able to go where you need to go. Or able to take the client or prospect to where they need to go for help. And that’s the deal. To get to a place of superior service so we can help people. What else matters? Nothing.

Randy

Subscribe to the podcast

bula network podcast on itunesTo subscribe, please use the links below:

If you have a chance, please leave me an honest rating and review on iTunes by clicking Review on iTunes. It’ll help the show rank better in iTunes.

Thank you!

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Two Powerful Forces Of Successful Business (And Career) Building – Part Two #4037

Two Powerful Forces Of Successful Business (And Career) Building – Part Two #4037

Two Powerful Forces Of Successful Business (And Career) Building – Part Two #4037

Last week – on Tuesday, November 8, 2016 (actually around 3am Eastern on the morning of Wednesday, November 9th) – America elected a new President, Donald Trump. Every presidential election results in many people who are crushed by the defeat, pessimistic about the future and quite often dug in with a resolve to combat the winner. On the other hand are the victors who are energized, enthused and optimistic at the prospect of all being right with the world now that their candidate has risen to power. It’s how things go here in the United States. People put their trust in their candidate, most often seeing things in a very binary way. Win or lose. Succeed or fail. Optimism or pessimism.

During election night the futures markets crashed because worldwide players had no idea what a Trump presidency might be like. Uncertainty scares investors. As things wore on and speeches were delivered – by Trump, then Clinton and eventually President Obama – Wall Street and worldwide markets rebounded. Bursts of emotions can drive the smartest among us. Every market is largely driven by how investors feel. Pessimism fuels panic. Optimism fuels bold moves.

Serendipity sometimes happens when you’re podcasting. Like now. I didn’t plan or map out today’s topic to coincide with this election, much less the lessons we’re likely going to learn over the coming months and years. Nor did I really have in mind the lessons we can learn from candidate Trump, now President Elect Trump. But sometimes these things find you and work themselves out.

Today it’s about OPTIMISM. Go back and listen to episode 4036 if you missed part 1 of this 2 part series. We’re talking about the two powerful forces of successful business and career building.

I’m an apolitical person. That means I don’t care about politics. I’m interested enough to keep up. And I did stay up until after 3am Central (I’m in Dallas) on election night to watch things finally reach a conclusion. But I don’t do political commentary and I don’t surround myself with people who do. You didn’t come here for that – and for good reason. There are some great lessons we can learn about OPTIMISM though from this year’s election.

OPTIMISM talk requires a bit of adversity talk. After all, if not for adversity optimism would be a no-brainer. None of us would struggle with confidence or optimism if we never had a challenge. Love him or hate him, Donald Trump is not only confident, but he’s optimistic. During the past 18 months plus of working to become elected as the 45th President of the United States, Donald Trump was challenged with rolling waves – BIG WAVES – of opposition, missteps and issues that would seem to sink any candidacy. But not his.

He went toe to toe with his adversaries. He remained his candid, blunt, aggressive self-determined to do it the way he wanted. Challenges that would have most certainly made others cower didn’t seem to faze Trump. He just kept going. Political insiders from both parties (both Democrats and Republicans) tipped their hat to his work ethic and remarked about how many appearances he would make, no matter what. We could talk about resilience, tenacity and grit…but they all stem from the man’s supreme confidence driven by his OPTIMISM that he would win.

Much of the nation is shocked. Many accused Trump of being delusional, thinking there was no way the man could possibly be elected. Don’t underestimate a determined person with a full take of confidence and optimism (and I’m using those terms somewhat synonymously today because I’m not sure how you can have one without the other).

Think about your current adversity. Think about the self-doubt and fear that creeps into your head.

Few things are more powerful contributors to our failure than our own inner critic. Just this month an article was posted over at Psychology Today about how we can often feel undeserving or like imposters. Success doesn’t always help us cure such challenges. I suspect we’ve all got head trash that needs to be taken to the curb.

Some described Trump as a sociopath (defined as an antisocial personality disorder where people tend to lie, break laws, act impulsively, and lack regard for their own safety or the safety of others). I’m not qualified to say, but I am observant and qualified to say that I witnessed this much about Trump. The man won’t quit. He just keeps forging ahead in spite of what others think, say or do. He rolls the way he’s going to roll without regard for what his critics may think he should do. In the face of people making fun of him, mocking him or confronting him…he decides his own course of combat and keeps swinging. No, it’s not always pretty, even though it’s often entertaining. Yes, sometimes he’s repugnant, but he’s not got a lease on that trait. At least not among political figures.

He’s like the Energizer Bunny. He just refuses to get down, slow down or stop. During the campaigning season I often wondered why a guy would endure such things. I still wonder. But he did. Good for him. He clearly resonated with plenty of American citizens, giving him a comfortable victory in the election that NOBODY thought was possible except him. And that, ladies and gentlemen, no matter where you stand politically – is undeniable. Mr. Trump may have often been the only guy who thought he could win. He just pounded it and pounded it and pounded it delivering the same message over and over. Radio talk show hosts and media people of every ilk made fun of how seemingly delusional he was and how over the top his confidence appeared to be.

It may be the best example I’ve seen of supreme OPTIMISM. What can we learn? How can we harness this powerful force for ourselves and for our businesses?

In 2000 a book hit the market: Great Leaders See the Future First: Taking Your Organization to the Top – In Five Revolutionary Steps by Carolyn Corbin. The title and the book are an optimistic view of leadership with an emphasis on those being led and the responsibility of the leader to properly serve. A major component of effective leadership is belief. Belief stems from vision and optimism. That’s why Ms. Corbin correctly asserts that great leaders “see” the future first. They see it. They believe it. They’re confident about it. And optimistic. Even if you hate Donald Trump you must acknowledge that he’s proven able to do all of those things in his own quest for the presidency.

Can you apply that to your career and your business? Of course. Maybe a guy like Trump has nature wiring enabling him to block out the naysayers. Maybe his lifelong career in the toughest market on the planet – New York City – taught him a few things about what it takes to make it. Maybe he’s delusional in a way that serves him, and his success. Maybe it’s all that and more. I don’t know. I just know I’m determined for us to learn some things about optimism that can serve us.

First YOU Must Believe

Optimism can be a choice. Maybe not an easy choice, but a choice none the less.

Pessimism is much easier. A path of least resistance.

I could sit down with you and throw out some hypothetical problem, followed by asking you to tell me something good that might come of it. You’ll likely struggle. It’ll tax your brain and imagination. Likely.

I can repeat it with a completely different hypothetical problem, followed by asking you tell me something bad that might come of it. You’ll fire off something almost immediately. And you’ll likely be able to follow that up with more bad outcomes. You may not be able to stop providing me with poor outcomes because they’ll flood your mind.

True, right?

In a nanosecond, we can think of horrible outcomes. It takes us longer to consider what might go well. If you’re the exception, consider yourself lucky. Or weird. Embrace it. Our newly elected President sure did. 😉

Putting yourself in a good position for success is important. But what does that mean? What’s required? I don’t know because I don’t know your specific situation. Generally speaking, I know that you must have some talent for a thing. Capacity is important.

When I was a teenager I envied the guys who were fast runners. I was always quick – pretty good for the first few yards – but those guys who could sprint had it going on. I couldn’t imagine being able to do what they could do – because I never could. It just wasn’t a capacity I had. I could have spent many hours training, being coached and doing whatever possible to improve and I still wouldn’t be able to be a fast sprinter. Sure, I could have likely shaved off some time, but still…I’d be slow. You have to soar with your strengths and bet on your capacities. You can’t embrace the power of optimism by betting on capacities that don’t exist.

We sometimes want to be whatever we think is needed, or whatever others think is needed. Some of the hardest decisions facing CEO’s, owners or founders is the morphing to become what the company may need right now. Not what may have been needed earlier.

Time and place matter. The founding visionary was the first to believe. She did indeed see the future first and got the business off the ground because of it. The first $10M in annual revenue was largely fueled by her determination and optimism because it was her idea. But then an invisible wall hit her in the face, like mile 22 to a marathon runner. She stumbled. Grasping for air. Not knowing what to do except to keep running. Perhaps after a bit of running under those conditions she realizes that a more professional management approach is now what’s needed – a skill she doesn’t have or want. Something that just isn’t who she is. She can force it – like somebody with my speed trying to become a sprinter (a colossal waste of time). Or she can realize that it’s time to bring in somebody else, often a tough decision because ego and pride can get in the way. But if her optimism continues to run high, she’ll find a way for the overall good of the company and her own career to show world-class leadership by turning the reins over somebody else.

It all begins and end with knowing ourselves. She knows herself. She accepts who and what she is, and what she’s best at. Without, how can she be confident? How can she possibly believe success is possible, perhaps even probable? Or assured?

Have you ever had an idea that you really believed in, but others didn’t? What did you do?

Was your optimism crushed or did you press on, ignoring the critics? That’s exactly how Trump handled it. He largely ignored it maintaining his confidence and optimism. Let’s use him to help ourselves. If he can endure all the public scrutiny and shaming to become elected President of our country, don’t you think you can endure whatever criticism you face? OF COURSE YOU CAN.

But this isn’t about the U.S. President…it’s about YOU. And me. It’s about us. And how we can leverage these two powerful sources of overcoming loneliness and increasing confidence through optimism.

Grow Great is about business and career building, but many ideas transcend those endeavors and crossover into our personal lives. I’ve yet to find a way to separate them really. A bad day at home translates into a bad day at the office. Vice versa, too. For good reason. People have feelings, emotions and thoughts. Fears, anxieties, obstacles. Joy, humor, fun. Despair, pain, sorrow. And that can all happen in a single day. No wonder it can be tough to get and sustain momentum.

Optimism deals with our perceived outcomes. 

Heavy emphasis on the word “perceived.” Many times we don’t have any idea how it’s going to turn out. That’s when our brains can work against us prepping us for the worst possible outcome. All those bridges up ahead start coming at us fast. Bridges named “Failure,” “Despair,” and “Pain.”

“I’ve had a lot of worries in my life, most of which never happened.” ? Mark Twain

How can we alter our perceptions about possible outcomes? The mind that can envision something, dream something and craft something surely can figure out a way to see success instead of failure.

If we can imagine bad things, we can imagine good things. But it’s our habit. I’m not going to attempt to train you (or myself) to be optimistic in a few minutes, but we should at least talk about the possibility (and opportunity). People who have spent their lives fretting about all the bad things that might happen aren’t likely going to change. They should, but they may require professional help. Seek it. Get it. It will be worthwhile so you don’t sabotage yourself. Life is hard enough without you battling yourself.

Business people have enough working against us. The market is tough. Finding, training and retaining qualified people can be tough. Sales is tough. Marketing, too. Getting the work done effectively and efficiently…that’s tough, too. Why should we add our own head trash to the mix? Why think the worst when the best may be just as easy to consider…and tons more fun!

Google the phrase “inner critic” and that’ll provide a starting place. I could suggest some reading, but through the years I’ve learned that what may resonate with me, may not resonate with you. It’s among the many reasons you see so many diet books. One size won’t necessarily fit all because some people are attracted to one thing, others…something different. Then, there’s the way the message is delivered. If you listen to me with any regularly then you’re likely attracted to how I roll. But not everybody is (hard to believe, I know). Ditto on all the verbiage out there on “inner critic,” being optimistic and all the other head stuff that disrupts our efforts.

Give it effort. That’s the main thing. Don’t take the challenge of overcoming your pessimism lightly. Be serious. Be determined to rid yourself of it, if it continually plagues you.

See the future first, and make sure you see what can go right…and why. You’re smart. You’re not just hoping things will work out. Review your plan. Review the strategy you’ve mapped out. You came up with the plan for good reason. Logic was likely behind much of it.

Don’t undervalue your emotions. Passion means something. No, it’s not everything, but it’s something significant. Feelings and emotions are fuel to our decisions, choices and actions. You experience it daily. You’re feeling pretty good about things. The morning is tripping right along, then your cell phone rings. It’s a member of your executive team informing you of a sudden problem. A company truck has been involved in a fatal wreck. A key customer has canceled a purchase order. A major client has decided to take their business elsewhere. A supplier can’t meet a critical deadline. A key manager died of a heart attack over the weekend.

Sudden problems erupt – and disrupt our emotions. A good morning suddenly turns sullen, or worse…putting our mind into a completely different state than it was in just second ago. Now, we’re fighting to just think clearly. Every business leader has experienced it. And you’ll continue to experience it. If not at the level I just described…some other level. We all have to deal with the unexpected. How can you grab and maintain optimism when that’s how your day is going?

You need time to process.

Whether the event is sudden and unexpected or it’s obvious and expected — your mind is like a computer. It’s a processor. The speed with which you process isn’t static. Or uniform.

Throw a bunch of graphics or video at your computer and the response time will be slower than when you’re just typing in a WORD document or viewing email. Some programs demand greater processing power. Open enough programs and challenge your computer to tackle multiple tasks at the same time and you’ll see it behave much like your brain. It bogs down because the processor is working hard to catch up.

That’s what happens when we have to deal with challenges. Some are big, like our video programs. Others, not so much – like our email program. But it’s not just the size of the challenge, it’s also the quantity of them. Pile up a bunch of reasonably small challenges and our processing time is elongated. It’s got nothing to do with brain power. Every brain – every computer – needs sufficient time to process.

I can’t give you a specific time frame required for your processing. There are far too many factors involved. Like, how you’re feeling physically, mentally, emotionally. What else is going on in your life, including at home? When are the challenges hitting you? Are they arriving during a time of day when you’re at your peak, or when you’re at a lull? How was the challenge announced to you? Who delivered the message and how? What’s the immediacy of the challenge? Who is around you to help you with it? What’s the scope and scale of the problem? How real is the problem – does it look or sound worse than it really is? All of these factors – and tons more – impact the time we’ll need to properly process the information.

One trick is to do exactly what we do with our computer when it’s bogging down. We shut down all the non-essential programs. You have to do the same thing.

Whatever projects were on your agenda – all the ones that can now be pushed to the back burner – need to be tabled for the time being. Everything that’s not a “right now” thing tapping into your processing power should be shut down. You’ll come back to it when you’ve got more processing power.

This is a mistake many over-confident leaders make. They think they have more processing power than is available. Risk frying your hard drive and then you’re worthless. Or, recognize that your life is a limited resource that you must manage. Stress kills. We don’t want to think it can happen to us, but business leaders die all the time because they’ve over done it and neglected themselves. Avoid joining their ranks.

When you focus solely on the most critical challenge at hand you’ll be able to better process it and decide wisely.

You must consider worst-case scenarios, but don’t neglect the positive scenarios.

Your job is to minimize risks and maximize opportunities. That requires you consider what might go wrong. Protect yourself and your company. Every good leader does it.

Not every good leader develops the habit of thinking about how you might turn this to your advantage. Great leaders do. And since this is about growing great, that’s what we want to do.

This isn’t some pie-in-the-sky hope. It’s a strategic approach to the problem. You’ll need a lot of self-discipline to engage in this if you’ve not been doing it. But if you’ll commit to the process of looking for how you might make this problem work to your benefit, then you’ll train yourself (and your executive team) to engage in that process every time a challenge comes up. No, you won’t always be able to pull it off, but sometimes you will. And the practice will make your business grow, along with your leadership team’s ability to manage troubles and opportunities.

Believe you can get it done, then challenge yourself to find a way.

We’ve already said that great leaders see the future first. So if we assume that you have the ability to see a positive outcome (and you do), then all that’s left is to find a way to accomplish it.

See the positive outcome. It doesn’t have to be a challenge. Make it a goal. Do it consistently and constantly.

Company leaders or owners have revenue goals. Do you really believe in your revenue goals? Or are they just wishful thinking?

I’m all for “stretch goals,” but it’s ridiculous to have a revenue goal that nobody believes in. Operating a growing business isn’t about being a good fiction writer. It’s about having a grasp on what we can accomplish with the resources at our disposal. Too many companies have revenue goals that are never met and optimism is never established. There’s never anything to celebrate. Instead, there’s constant ongoing defeat. That’s now how you win. Or how you build a culture that knows how to win.

No, instead, be realistic in the future you see happening. Really believe it. If you can’t, then review it and change it. Why set the revenue goal of $10 million when you and nobody on your team think it’s remotely possible? You could set it at $8.75 million and know it’s possible.

Here’s why that’s important. Chasing unrealistic goals robs you of optimism. Your brain won’t embark on the quest to figure out ways to accomplish the unrealistic goal. Instead, you’ll just be telling yourself all the reasons why it’s impossible. And stupid. There’s nothing good about that. It won’t serve you to grow great.

Instead, establish a goal that can be easily explained, not easily reached. How did you come up with that goal? What influenced it? As the owner or CEO you have to be able to explain and convince your team that this goal is achievable. That’s only going to happen if they know the thought behind it. I regularly hear executives talk about how their CEO or owner set some goal by pulling it out of a certain oravice. Don’t do that. Goals are tough enough to achieve when everybody is on board. They’re impossible when nobody (including you) thinks it’ll happen.

Once that reasonable (I use that word not to convey ease, but to convey there’s solid logic behind it) goal is established the entire conversation changes. No longer is everybody distracted by the ridiculousness of the goal. Instead, they’re engaged in finding ways to make it happen. The questions change. “What kind of crazy goal is this?” gives way to “How can we get this done?”

Even if you’re a solopreneur like me, these 2 powerful forces of business-building are in play: overcoming loneliness and amping up confidence through optimism. 

You can push against these and try to go it alone. It’ll take you a lot longer and the road will be much tougher, assuming you make it. Besides, it’ll be miserable, even if you’re a loner. You won’t go further faster. It’s not possible. You need to align yourself with people who can serve you. I suggest looking at a peer advisory group because employees aren’t in a position to do for you what must be done. Nor are outside advisors who have you as a client. You need a group with no vested interest other than to help you grow great.

The great benefit of such groups is that they can also help you with the second force of optimism. Don’t undervalue encouragement. I know you may not think you need it, but you’re wrong. You do. Look at your life – including all the skills you bring to run your company – like a fuel tank. Gas doesn’t magically appear in your car’s fuel tank. It won’t magically appear in yours either. You have to be intentional to put more fuel in, or you’ll run out. Fuel up. You’re going to need every drop you can get. Why wouldn’t you get all you can?

Now, I’ve spent enough time I think to drive home the point. Find things you can believe in, then bet on yourself and your team. Be confident that you’ll win. Grow great!

Randy.Black

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If you have a chance, please leave me an honest rating and review on iTunes by clicking Review on iTunes. It’ll help the show rank better in iTunes.

Thank you!

Two Powerful Forces Of Successful Business (And Career) Building – Part Two #4037 Read More »

Niching Down: The Key To Effective Marketing (Part 3) #4034 - GROWGREAT.COM with Randy Cantrell

Niching Down: The Key To Effective Marketing (Part 3) #4034

Niching Down: The Key To Effective Marketing (Part 3) #4034 - GROWGREAT.COM with Randy Cantrell

We’re going to close out this series with some things we can learn to hold our ground with ourselves, while simultaneously reaching some new heights we may have thought impossible. It focuses on us becoming the best version of ourselves so we can lead our companies more effectively. A big part of that is to keep our focus on what we’re doing, who we’re serving and how to best reach those people. Failure to focus – to remain however narrow is most powerful (which means effective, profitable and sustainable) – can wreck us and our companies.

Niching down doesn’t necessarily mean going too narrow. It means remaining narrow enough to leverage our resources. That’s why we’ve been talking about the things that really impact these things. As CEOs and leaders, it’s US. Quite frequently we’re the reason our marketing is ineffective because we chase too many markets. Too much noise, too many distractions influence us to broaden out rather than narrow down. And it can fragment our energy, our resources and our people…resulting in being less effective – not just in our marketing, but in our operations, too.

The word for this episode is DISCIPLINE. For business leaders, it’s self-discipline. For our businesses, it’s self-discipline. Lack of it is what destroys us.

Saying NO is hard. For some, it seems impossible. They’re always searching for something else…something more. Discipline demands we be more discriminating. It requires narrowing our focus. Discipline is the ability to eliminate distractions and things that don’t matter as much.

By now you should be seeing an even greater value in leaning things down…not just in your marketing, but in all phases of your operation. Our businesses may be complex, or simple. Pharmaceutical companies admittedly operate a more complicated business than lawn service companies. I’m not talking about the complexity of the actual businesses we run. Instead, I’m talking about the complexity with which we operate our businesses. I refer to it as WWO – the Way We Operate. No matter our business, the Way We Operate can surely be further simplified.

Are you an NFL fan? Me, too. I don’t pretend to understand all the nuances of the sport, even though I played it growing up. Most teams have play books that occupy lots of gigabits on a tablet computer. Teams spend hours watching game film of their last performance – and the performance of an upcoming opponent. Eleven players are working in unison on each play in an effort to help that play succeed. One player misses an assignment, or fails to be in proper position – and fails to execute his role properly – and the play fails. Yet, in spite of all the complexity…the game still boils down to the basics of running, blocking, tackling, throwing and catching. Well, we could add kicking to the mix I suppose. But you get my drift. The fundamental elements of the game are quite simple.

You can likely see your business in much the same way. Maybe you’ve got labs, research, manufacturing, legal and a host of other functions that make your business complex. Or maybe you’ve got a few trucks, some lawn mowers, weed whackers and leaf blowers. It still boils down to what I call the trifecta of business building: getting new customers, serving existing customers better and not going crazy in the process.

When we look at our discipline in operating our enterprise we often find ourselves being UN-disciplined. Many of us get up each morning repeating yesterday’s actions. As the fire fight continues, we lose hope that things will ever – can ever – be different. Over time we grow complacent in the quest to improve and resign ourselves to the notion that “this is just how it goes.” No, this isn’t just how it goes. It doesn’t have to be this way. It’s this way because we’ve not been disciplined enough to jettison the crap getting in our way. Instead, we’ve piled on more crap, making it seem impossible to execute the mere basics of building a thriving business.

Struggle begets struggle. Discipline begets discipline.

That first one is much easier to develop into a daily habit. So that’s the one we most often go with. Path of least resistance and all that. A paradox…that struggle is the path of least resistance? Yep. Because we get lazy. You see it all the time. You hear it all the time.

“How’s it going?”

“Oh, just fighting the fight.”

Seems almost everybody is putting out fires and all the other assorted activities that go with struggling. Maybe struggling is a bit of a badge of honor — and a ticket into the massive community of other miserable people. Whatever else it may be, it’s a habit. One you should decide to jettison right now. Without delay.

But let’s veer over toward what we should be doing more of – embracing discipline. We need to do more than embrace it…we need to incorporate it into our lives.

Discipline begins with the art (or science) of elimination. Eliminating the non-essential, the unimportant, the extraneous and the things that can wait. It’s hard work that will require THE major discipline factor – your own discipline to do the work. Self-discipline. And the accountability you’ll need to lead your team. Everybody has to be on board. Don’t let anybody run loose like a kitten chasing every ball of yarn that rolls across the floor.

Your mind and imagination will be your toughest opponent. You’ll second guess things. You’ll wonder if something else might be more important. Stop it. Calm yourself knowing that by focusing on the few critical things you’ll be able to make more progress faster!

circle-of-priorities

I regularly illustrate this idea with clients by drawing a circle. If we think of the circle as representing the goals or objectives we can pursue, then we might consider each degree of a circle – all 360 of them – as being 360 different things we might pursue. The starting point is in the center of the circle. Our work – the things we do in our business every day to push forward – are represented by a dot between the center of the circle and some X marked on the circle — the goal we’re striving to reach.

What commonly happens in our enterprises is we want to hit multiple spots on the circle at the same time. We want to achieve goals A, B, C, D and E. If we’re operating a large enterprise with abundant resources, that’s doable. But most of us aren’t running businesses that large. Most of us have to really manage our resources with greater discrimination. That means we have to look at A, B, C, D and E and consider which is most important. We have to consider the value of hitting each mark.

This isn’t about NOT doing multiple things. It’s more about making something more important. It’s about having a priority. It’s about niching down our work, which in turn fuels our ability to niche down our marketing (and everything else we’re doing). In a word…it’s about focusing our effort so we can be more effective and efficient.

For small business, here’s the problem. We have limited resources. To marshall our resources to accomplish 5 different goals is likely to result in us achieving none of them. I’m suggesting we vet the goals, consider which ones are vital to our success. Which ones will help us thrive. Which ones will fuel our resources. Hint: it’s highly probable that it’ll be the ones that bring in revenue. That’s because cash flow, revenues and profits are the fuel we need to keep going. Without them, our business engine stalls (at best) or stops (at worst). We have to feed the beast. That means we need customers or clients. Paying customers or clients. Which means our marketing has to be able to provide some predictable, sustainable flow of prospects…which in turn means we have to make sure we’re able to convert a predictable number of those prospects into paying customers.

That’s what began this conversation about niching down so our marketing could be more effective. And here’s how this all fits together — by taking aim at spot A on the circle, we know exactly where we’re headed and the progress we’re making along the way.

If we think of marketing like fishing, it’s easier to go fishing if we know exactly the kind of fish we’re hoping to catch. There’s no guarantee of catching anything, but we drastically increase our odds of catching a fish by first identifying the exact kind of fish we want to catch. Narrowing it down to a specific kind of fish makes all the difference. It helps us know where to go, what kind of bait or lure to use, what type of rod and tackle we need, what time of day to go and what kind of spot on the water is most conducive for the kind of fish we’re looking to catch.

Here in Texas a common fish found in area lakes is the large mouth bass. So let’s say we’ve made up our mind that we don’t want to fish for anything other than large mouth bass. That excludes a variety of other fish also found in area lakes. Large mouth bass represents our A spot on the circle. It’s our focus. It’s what we want to catch. So we move all our resources to help us do that. We use only lures that appeal to large mouth bass. We go where large bass are most likely to be. We go a lake known to have a big population of large mouth bass. We do during a time of day known as a time when large mouth bass are most likely to be attracted to our bait. We do everything we can to improve our odds of succeeding in landing as many large mouth bass as the law will allow.

Off we go. Right away we snag a crappie. It’s not a large mouth bass, but it makes us start thinking — “Maybe we should fish for crappie.” So we change our lure to something attractive to crappie. What happened to fishing for large mouth bass? Well, we got distracted and started thinking maybe crappie isn’t so bad after all. Next nibble we get isn’t a large mouth bass or a crappie. It’s a white bass. Once again we start thinking maybe that’s the fish we ought to chase. So we make more changes.

You get the idea…we’re drifting with whatever happens to us instead of remaining focused and disciplined to get what we’re after. We’re not taking command of our resources, including our time and effort. Instead, we’re letting the lake (the market) dictate our direction. But it’s not intentional or directed and it can’t be trusted. Random success can happen to any of us at any time. The problem is you can’t build a sustainable business on random success.

Sometimes there’s what I call a happy accident. Here in Texas we have large catfish in lakes. We’re in the boat fishing for large mouth bass. That’s what we’re catching. But we’re being discriminating even then by throwing some of them back. We’re only going to keep the best ones. Suddenly, we’ve got something else on our hook – a pleasant surprise. A whopper of a catfish. We weren’t looking for him. We weren’t pursuing him, but we landed him. He’s going to be supper. Sometimes we pursue a specific client and we land a happy accident. We can decide to keep them (and serve them) or we can decide not to. It’s our choice, but it shouldn’t alter our activities. We’re not suddenly going to quit fishing for large mouth bass.

Focus. Discipline. Commitment.

Those are the ingredients for making yourself and your business meaningful in the market. So narrow things down, marshall your resources where they can serve your company best then stay disciplined to keep moving forward so you can reach the goal. In a future episode we’ll apply these principles for your leadership and your team.

Go forth. Conquer.

Randy

Subscribe to the podcast

bula network podcast on itunesTo subscribe, please use the links below:

If you have a chance, please leave me an honest rating and review on iTunes by clicking Review on iTunes. It’ll help the show rank better in iTunes.

Thank you!

Niching Down: The Key To Effective Marketing (Part 3) #4034 Read More »

Niching Down: The Key To Effective Marketing (Part 2) #4033 - GROWGREAT.COM with Randy Cantrell

Niching Down: The Key To Effective Marketing (Part 2) #4033

Niching Down: The Key To Effective Marketing (Part 2) #4033 - GROWGREAT.COM with Randy Cantrell

Get mad. Get even.

No, I’m not encouraging you to go bully all the people who may be getting in your way. I’m urging you to embrace your inner anger. Until you get angry enough things aren’t likely going to improve.

This isn’t some temper tantrum, kicking and screaming fit. It’s much more quiet – well, it starts out that way. It’s more sober-minded…that just means it’s serious, not infantile. Anger with a purpose. Nothing can replace it. Few things can be as effective as a catalyst for change (i.e. improvement).

Here’s how I recently channelled my own anger. I want it to serve to help you identify yours…and figure out ways to make it work to your favor. It certainly wasn’t and isn’t my first bout with anger. Maybe it was elementary school – or even earlier – when I first experienced it. That’s likely true for you, too.

“I’ll show you,” is what you said to yourself. Maybe it was after somebody told you that you couldn’t do something. Or maybe it was after repeated failed attempts at something. Sad to say, maybe it was a parent or a coach or a teacher – a person well-intended – who said something discouraging and you bucked up by getting mad about it. Mad enough you were able to direct that energy into some positive movement. Sometimes, positive enough to result in success.

That’s the kind of anger I’m talking about.

But today, this whole niching down in our marketing begins with the stuff in our head. That’s why this is important and non-traditional marketing conversation. We usually go straight to the tactical. The action steps. The “how to” of marketing. This is much, much deeper. It’s our belief. Our belief in ourselves. We can get in trouble if we try to market – or serve a market – because of what somebody else thinks or feels.

Yes, there are some principles of marketing that are effective and others that aren’t. Before we can create an effective plan – real action steps – we have to really know and understand who we are and why we want to serve this market. Not caring isn’t effective. Apathy never fueled anybody’s effective marketing. Passion does. Sometimes that passion is born of anger.

Sometimes we don’t make progress until we get mad enough to do something about it. It’s true when we’re 5 or when we’re 75. Anger can be the positive fuel we need to get unstuck. Few things are worse than being stuck, but it’s where many of us spend the majority of our time. Stationary. In one spot. Fearful of moving in any direction. Feeling safer to just stay put.

The problem is, success won’t come chase us down. We can’t stand still and expect our situation to improve. So why do many people do that? Because it feels better than taking a chance. Because it feels more comfortable than doing something that makes us feel uncomfortable. We’ll likely choose comfort over discomfort all day long.

This isn’t about choosing discomfort though. Just because something is uncomfortable doesn’t mean it’s wise or profitable.

Fear. Takes on different forms. It’s directed in multiple directions.

My most recent anger was sparked by people and a culture that I knew wasn’t congruent with who I am, or who I most want to be. It’s one of the biggest risks we can face in business — viewing an opportunity without properly considering the downside. Then there’s the fear.

For me it was fear that I might not be seeing things as clearly as I felt. It manifested itself in me pushing forward for months, even though everything in me was screaming, “This is so not right for you!” I ignored it as best I could. Day after day I fought through the misery and dread, trying to convince myself that maybe my instincts and intuition were wrong. I’m highly intuitive and rarely has my intuition failed me. But this time I was pushing hard to ignore it because I wanted this endeavor to succeed. All along, I felt like a round peg being pounded into a square hole. I kept working to convince myself that maybe I had edges that were more square than round…even though deep down I knew it wasn’t true.

Then it happened.

I finally got angry. With myself. For refusing to listen to a lifetime of experience, know-how and accurate intuition. I got mad that I had spent so much time pursuing such a poor opportunity for ME. Mad that I had spent so much time with people who weren’t even close to being the type of people I most enjoy spending time around. Other than a service that I found powerful, there was nothing else about the endeavor I believed in – nothing that was congruent with my personality, my principles or my philosophy.

By this time I had invested almost 9 months. That fueled my anger even more. And it wasn’t directed toward anybody or anything other than myself. So I made up my mind that I was going to take a moment – okay, I took more than a moment. I actually took about a week to reach some final resolutions about what I knew was right – what I wanted to do given my new found self-awareness, which was entirely sparked by getting mad enough to do something about my situation. A situation that was entirely my own doing.

It was about this time I recorded a podcast episode over at LeaningTowardWisdom.com – a passion project of mine. The episode was entitled, “Don’t Cling To A Mistake Just Because You Spent A Lot Of Time Making It.” I fell prey to this phenomenon. You have, too. We all do it…sometimes. We hang onto a failure because we’ve spent so much time investing in it. It’s hard to pull the plug, even when you know (or feel) it’s never going to work. There’s always that small twinge of doubt in our mind thinking, “What if…?” What if we’re wrong? What if it could work out favorably? It almost never does though.

Then there’s all that noise we hear online about not quitting too soon. And hustle. And putting in the work. All good advice, but only if they fit the context of what’s happening with us.

If I offer you some pie-in-the-sky business opportunity that is more sales pitch than reality, the sooner you realize the opportunity isn’t very real, the better. Staying with it longer isn’t going to make it more valid.

Getting angry with ourselves requires a staunch devotion to our own self-awareness. Accurate self-awareness has to be our non-negotiable. My mistake was trying too hard to negotiate it because I thought the possibility existed that I might fit into that hole shaped very differently than I am. Well, logically I knew it didn’t make sense. I knew I wasn’t shaped right for this opportunity, but I pushed hard to make it fit. I proved that any of us can endure an awful lot of dread and grief. It wasn’t grit or tenacity that I lacked. It was FITNESS. This endeavor was NOT a good fit for me.

Why are you negotiating your self-awareness? Why are you negotiating who you are? Or why you do what you do?

It’s not the road to success. You may profit financially for a time, but at what cost? What will you negotiate – sacrifice or surrender – to try to be somebody you aren’t?

Today, I’m urging you to get mad…mad enough to stop it. Mad enough to get on track to be true to who you are. Mad enough to go all in on your strengths and stop trying to leverage your weaknesses, which we all know is a ridiculous strategy. We can’t operate our businesses by shoving all our chips into the middle of the table on a weak hand. Then stop doing it with your enterprise or career. Or your life.

The key is accuracy. We have to really know ourselves. Getting angry at ourselves with a false sense of who we are…that won’t serve us. We’ll just beat ourselves up for failing to be somebody we’re not. Too many people live that life. Don’t join them.

Self-awareness isn’t bound up in limiting ourselves. Sometimes I sit with a CEO or business owner who believes the performance of his company tops out at a certain level. Maybe they’ll talk about a revenue amount. They just can’t see the organization performing at a higher level. Maybe it’s a profit level that they just can’t see improving…at least not dramatically. Others find it impossible to see themselves at the helm of a company much larger. All these things can restrict growth and keep companies (and careers) stuck. It’s not intentional. Maybe it’s not even conscious. But it’s effective none the less.

A business owner knowingly or not thinks his company is mostly topped out at $12M annually. He can’t see it growing beyond that. His self-awareness is solid and mostly accurate, but he’s got these limiting beliefs that are based mostly on his fears. Fear and self-doubt will work against our accurate self-awareness. In our next episode we’ll close out this series with some things we can learn to hold our ground with ourselves, while simultaneously reaching some new heights we may have thought impossible. And it doesn’t involve being something or somebody other than the best version of ourself.

Be angry. Angry enough to think about the market you’re serving and how well you’re doing it. Angry enough to think about how fragmented you may be – and how it’s likely that fragmentation stems from you trying to be something you’re not. Or trying to make your company be something it’s not. Plenty of successful companies have lost their way because they didn’t really know their strengths and they thought it was smarter to broaden their marketing. Meanwhile, some of the best and brightest fully embrace who they are and why they do what they do – and nothing else.

What business are you in? Why?

What business do you want to be in? Why?

What are you doing to protect yourself and your self-awareness? Anything? Or are you sacrificing it because you’re listening to all the wrong sounds. Experts, friends, competitors, partners — or anybody else who is trying to convince you to be a button-downed, custom suit wearing executive when you know you’re just a blue jean, Nike wearing guy who prefers flannel shirts in the winter. Today is the day you need to buck up with enough anger to say, “NO, I’m gonna be who I most am. I’m just gonna be the best version of that possible.”

As a leader of your company, your effective niche marketing hinges on what you think. What you believe. Start surrendering that and you’ll quickly lose your way by joining the ranks of the ineffective marketers who don’t know who or what they are. How can the market figure it out? Now you’re seeing the problem. Confusion. Delusion.

Sit down and think seriously about what you’re negotiating – the things you really don’t want to negotiate, but for some reason, you are. You’re giving up yourself…probably with a lot of delusions about it working out to your favor. I want you to consider that this may be the very reason you’re struggling. You’re trying to leverage your weaknesses instead of your strengths. Does that sound like a good plan? You know it doesn’t. Let’s talk more about that next time.

Randy.Black

Subscribe to the podcast

bula network podcast on itunesTo subscribe, please use the links below:

If you have a chance, please leave me an honest rating and review on iTunes by clicking Review on iTunes. It’ll help the show rank better in iTunes.

Thank you!

Niching Down: The Key To Effective Marketing (Part 2) #4033 Read More »

Niching Down: The Key To Effective Marketing (Part 1) #4032 - GROWGREAT.COM with Randy Cantrell

Niching Down: The Key To Effective Marketing (Part 1) #4032

Niching Down: The Key To Effective Marketing (Part 1) #4032 - GROWGREAT.COM with Randy Cantrell

One of the most common challenges I encounter with businesses is their inability to accurately identify their ideal prospect. And I’m not talking about start ups. Companies ranging in age from a few years to a few decades seem to suffer this malady. Mostly, I think they just haven’t taken the time to think seriously enough about it. It doesn’t seem important so they stay busy with other activities.

Our business vocabulary is dominated by words like expand, grow (I’m guilty), enlarge and other terms that depict making something bigger, not smaller. Why should we give any time to thinking about making some aspect of our business smaller? It’s counter intuitive. But it’s the wise course when we’re thinking about our marketing and our overall business model.

Lessons Learned (And I’m Still Learning)

The temptation is to go BIG or go home. It’s one of the many things that sounds good, but it’s often pretty foolish. Logically it makes sense to want to sell or market to as many people as possible. We all need and want more customers. To restrict the people in our sales funnel just makes no sense if we want the output at the bottom of the funnel to grow.

But that’s exactly what many of us get wrong.

You’d think that simple math would apply, but you’d be wrong. The greater the number of people you’re attempting to get into the top of your funnel should result in a higher number popping out of the bottom. What you may not be considering are the actual number of people you can actually corral into the top of your funnel. You’re likely focused on all the living, breathing people you could attempt to get into your funnel, but they’re never going to enter. You dream about them entering though. In fact, you’ve got those spreadsheets with some terrific – seemingly realistic numbers – of prospective customers. You think if you just get a little bitty conversion rate the bottom number of customers will be HUGE.

It’s unreasonable, but it feels so logical. That’s why you hang onto it. What if you could make those numbers happen?

When I was still a teenager selling hi-fi gear I’d sometimes get called to meet with a competitor who wanted me to consider jumping ship. I’m not sure if it was my intuition or what, but I remember one time sitting down with a shop owner who was attempting to lure me with visions of bigger commissions. “You could earn X,” he said. I don’t remember what X was, but I do remember it being more money than I’d ever made. Without thinking about it, I blurted out the question, “Do you have anybody making that right now?” No, he didn’t. And without hesitation I asked, “Has anybody ever made that kind of money working here?” Again, no! He instantly followed up, “But it’s possible.”

And that’s how we approach our marketing numbers. We keep on thinking it’s possible, even though we’ve never done it before. And we don’t know anybody who has. But we’re going to be the ones who are able to tempt mass volumes of prospects into our funnel where others may have failed.

This is where our romantic notions blind us to the realities of the market. We fall in love with notions that may not be realistic. Like a high school boy who dreams of dating the most popular girl in school…it’s nice to fantasize about, but it’s not going to happen. Eventually, we think that boy is delusional. That’s what we become in our businesses, too. Delusional.

While I sat in the C-suite I never had trouble niching down. I knew exactly who our prospects were and it made for effective marketing. It influenced and directed our messaging, the words we used and how we sought to gain the attention of the right people – our ideal prospects. But about 8 years ago when I stepped away from running bigger businesses and set about to start my own one-man-band coaching and consulting company I lost my mind. Well, not literally, but I did lose my learning. It’s as though I forgot what I’d learned and practiced all my life.

I just wanted a customer. Initially, any customer. You know the feeling. Every business owner and leader knows the feeling. There are many times when we just need to make a sale. We need somebody to buy something. Sometimes we feel desperate for it. Sometimes we are desperate for it.

I felt like that. Some days I still feels like that. And I know I’m not alone. You sometimes feel like that, too.

The Internet is so vast that it creates these false impressions, often intentionally. We like others to think we’ve got our act together – and that every step we make is the right step. While I enjoy what Jerry Jones, owner of the Dallas Cowboys, calls “positivity,” the reality is I’m sometimes annoyed by people who always act like they’re setting the woods on fire. You ask them, “How’s business?” and they’re likely as not to answer, “Man, it could NOT be better.” During my lifetime of experience I have frequently found these are the people often suffering the most. They just feel compelled to put that mask on, hoping to fool the rest of us who are mere mortals struggling sometimes to get by.

I admit it. I have sometimes struggled. I’ve not always had it right. If that blows your opinion of me…well, I never told you I was a guru or somebody impervious to the pains of being in business. Business is hard. It’s very hard. I don’t care what industry you’re in. And I don’t care what competitive edge you think you have, or what edge you legitimately enjoy. The market is tough. It chews up the best of us at times. And because it’s organic and ever changing…we have to stay on top of our game to give ourselves a chance for success. Failure is easy. Success is hard.

Wouldn’t it be nice if our greatest lessons came from our wins? But we both know that’s now where our most valuable lessons have come. No, they’ve come from the times we got our brains beat out of our head. All those times we tried something that failed. Sometimes colossal failures taught us the most valuable lessons.

I’m experienced enough to realize there are at least a couple of fundamental truths about business building…

One, there is such a thing as luck, serendipity, timing or whatever else you’d like to label it. Good ideas require a degree of effective execution, but they also require correct timing. Plenty of people have had an idea whose time just wasn’t right. There are many fragile moments in the course of our careers and businesses where things need to work out just right, or we’ll fail.

Two, winners have stayed with the fight through the failures until they’ve found success. Some winners have failed a lot. Others, because of that first truth, have fought though a limited number of failures and found success fairly quickly. It’s different for each of us. Which is why there are NO secrets. There’s just our own persistence to press past the failure for as long as we must until we find our own success.

What’s that got to do with niching down? Quite a lot really. Niching down can speed up our learning curve and help us achieve success more quickly. And that’s worthy of our consideration all by itself. But that’s not where I want to focus. Not today anyway.

Niching down helps us serve better!

For me, after a lifetime spent building businesses, it wasn’t about confidence or experience. Or even know-how. I don’t mean that I’ve learned all there is to learn. Quite the contrary, the more I learn the more I realize I have to learn. But as I embarked on doing hardcore business coaching nearly 8 years ago, I didn’t lack the skills or confidence to do it. I knew then, as I know now, that I had quite a lot to offer. Enough to offer to make myself valuable to somebody.

My early error was my failure to concentrate on WHO. Who am I going to serve? “Anybody” or “everybody” is never the right answer to that question. Logically, I knew that. Yet, that was really my answer. WRONG.

My mind would race with people in all sorts of spaces who could benefit from my help. I knew this because I had served people in all sorts of spaces and my work had benefited everybody I served. It didn’t matter if they were a retailer, a manufacturers, a service professional or anything else. Business building and leadership aren’t so different from industry to industry. The verbiage may differ, but the principles don’t. That just added to my marketing confusion.

So for a few years I was pretty much all over the place. Working with businesses with nothing in common so far as industries were concerned. I was being a marketing generalist and it resulted in very sporadic, unpredictable marketing. Sometimes feast. Other times famine. Up. Down. Sounds familiar, doesn’t it? Sure it does. Many of  us operate much larger businesses than my little one-man-band enterprise in the exact same way. We put one foot in front of the other day after day, week after week, month after month.

I kept doing this in spite of knowing better. Proving another point: it’s one thing to know, it’s something else to DO. I was guilty of not closing that knowing-doing gap. I was doing one thing in the face of knowing something else. Until I regained my senses.

It all happened over the past year or so, but it only recently culminated in a renewed focus and hard-headedness. The kind of hard-headedness required for success. You might prefer the words grit, tenacity, determination or resilience. I’m calling it hard-headedness because for me, that better describes it because for me it involved a sense of anger. Anger at myself for being so foolish for so long. Anger at others for trying to distract me, no matter how well-intended. Anger at failing to do the very things I knew were necessary for my own success.

Don’t underestimate the value of getting mad, as long as you direct it where it belongs. Anger can bring about the clarity you need to really focus on WHO you can most serve – that ideal target market that desperately needs what you have to offer.

That’ll be our focus in part 2. In the meanwhile, think about all these things and spend some time coming to terms with your own need to scale down who you’ll serve. I know you want to think you’ll change the world and maybe you will, but not before narrowing down a specific – very narrow – group of people who can benefit the most from what you do. Your service may have universal value and appeal, but there’s somebody – some group – that values it more than anybody else. And you’ve got to be congruent with who you are, and who you most want to be.

So as you can see, there are many moving parts to niching down. But for today, we at least got our toes in the water. Keep soaking on these things and let’s work this out a bit more so we can work toward growing great – both in our personal and professional lives…and in our organizations. I want your business to grow great, but I know that’ll best happen if you can grow great as a business builder. So let’s make sure we’re doing the work.

Randy

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