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Advantages Of Being Hit In The Mouth - 5041 - GROW GREAT PODCAST

Advantages Of Being Hit In The Mouth – 5041

Advantages Of Being Hit In The Mouth - 5041 - GROW GREAT PODCAST

If the market doesn’t hit you in the mouth, then the economy will. You may think Mike Tyson is an idiot, but he did say something very smart.

Everyone has a plan ’til they get punched in the mouth.

Here’s the list of recessions I’ve experienced since I began working:

  1. November 1973 to March 1975 (the oil crisis and stock market crash)
  2. January 1980 to July 1980 (Federal Reserve raised interest rates dramatically to stave off inflation)
  3. July 1981 to November 1982 (inconsistent exported oil and tight money supply)
  4. July 1990 to March 1991 (increased inflation, rising interest rates, and lower consumer confidence)
  5. March 2001 to November 2001 (the bursting of the dot-com bubble)
  6. December 2007 to June 2009 (dubbed “The Great Recession” prompted by the subprime mortgage crisis)

Yes, I remember high-interest rates. I’ve experienced the double-digit mortgage (in the mid-80’s it wasn’t uncommon for people to sell a home, and write a check to the BUYER). Rates soared north of 13%, something anybody under the age of 40 can’t fathom. 

Experience matters. Learning from it matters more!

Being skilled in critical thinking is the ability to take one’s thinking apart systematically, to analyze each piece, assess it for quality (accuracy, validity, etc.) and then improve it. It’s the basis of our decision-making ability. Cognitive science has established certain elements of reasoning: purpose, question, information, inference, assumption, point of view, concepts, and implications. 

Sounds sterile and ideally logical, but there’s emotion sprinkled all over the place. Emotion like feeling stunned…when we get smacked in the mouth. Emotion like feeling disheartened when that punch puts us on our back. Emotion like not wanting to get up when we’re knocked down. Or the emotion of wanting to get back up as quickly as we can to keep on fighting. 

“If you have bananas on a pole, you’ll lose your bananas.”  -Dr. Claud Bramblett, an anthropology professor at the University of Texas in Austin

For more than a decade I’ve heard the story repeated. I didn’t know where it originated until I decided to find out. Here’s an infographic of the story.

Here’s the summary as evidenced by the infographic:

  • A group of scientists placed 5 monkeys in a cage and in the middle, a ladder with bananas on the top.
  • Every time a monkey went up the ladder, the scientists soaked the rest of the monkeys with cold water.
  • After a while, every time a monkey went up the ladder, the others beat up the one on the ladder.
  • After some time, no monkey dared to go up the ladder regardless of the temptation.
  • Scientists then decided to substitute one of the monkeys. The 1st thing this new monkey did was to go up the ladder. Immediately the other monkeys beat him up.
  • After several beatings, the new member learned not to climb the ladder even though he never knew why.
  • A 2nd monkey was substituted and the same occurred. The 1st monkey participated in the beating of the 2nd monkey. A 3rd monkey was changed and the same was repeated (beating). The 4th was substituted and the beating was repeated and finally, the 5th monkey was replaced.
  • What was left was a group of 5 monkeys that even though never received a cold shower, continued to beat up any monkey who attempted to climb the ladder.
  • If it was possible to ask the monkeys why they would beat up all those who attempted to go up the ladder … I bet you the answer would be … “I don’t know — that’s how things are done around here” Does it sound familiar?
  • Don’t miss the opportunity to share this with others as they might be asking themselves why we continue to do what we are doing if there is a different way out there.

Competing For The Future by Gary Hamel and C. K. Prahalad (1996) seems to be the first citation of such an experiment, but no attribution is given. No experiment is cited. And I couldn’t find any evidence that it’s true. It reminds me of that photograph of wolf pack that gets shared so frequently. It sounds good, but it’s completely false. Fiction. 

According to the website, TruthOrFiction.com

David Attenborough took the photo in question for the BBC’s “Frozen Planet” Series in 2011. It shows 25 timber wolves hunting bison in Wood Buffalo National Park in Canada. The female alpha wolf led the pack, and the others followed in a single file line to save energy as they made their way through deep snow, according to the environmental website Benvironment.

Wolf packs are typically about half the size of the pack pictured in the photo from 2011. Most packs don’t hunt prey the size of bison (which is 10 times the size of a wolf), but the larger pack is able to. And the wolves walking in a single file line through deep snow is a classic example of how they’re able to use weather conditions to their advantage while hunting prey that’s much larger than them.

Also, the idea that wolves have to be on the lookout for “ambushes” or attacks isn’t true, either. Wolves are at the top of the food chain and have no natural predators. Aside from turf battles with other wolves (which wouldn’t start in an ambush) bears are the only threat to wolves in Canada. Even so, experts say that bears are only able to prey on wolf pups because grown wolves are too fast, swift and clever to get caught by them.

The Fast Company Consultant Debunking Unit took that monkey story to the University of Texas professor and he gave them that terrific quote: “If you have bananas on a pole, you’ll lose your bananas.” 

This doesn’t mean that our assumptions are always spot on. Or that we can’t get it wrong. Truth is, the fact that these (and countless other) stories get widely circulated as fact proves the point. We can deceive ourselves. We can be deceived by others. Our assumptions can lead us to make poor decisions. 

Enter the punch to the mouth. I might edit Mike Tyson’s quote and say that we all have a plan until our assumptions (or our conclusions) get punched in the mouth. 

It’s about leadership. It’s about business.

Every executive makes some assumptions. Those assumptions are the result of inferences we’ve made. 

For example, one I often use is getting cut off in traffic. A person cuts us off and we can say to ourselves, “That guy is a jerk.” That’s our inference. Our assumption is that everybody who cuts us off in traffic is a jerk. 

But we could just as easily choose to have it happen and then say to ourselves, “That guy is panicked for good reason.” Our assumption then might be, everybody who cuts us off has a good reason for needing to get somewhere fast. Maybe they have a family emergency or something of that sort. 

What we do will be based on our view of the situation. It’s no more logical to assume one than the other really. Our emotions help us ascribe whatever meaning to it we want. If we think the driver who cut us off is a jerk we may exhibit road rage. But if we feel empathy for a person who may be rushing to the hospital for a family emergency, then we aren’t remotely tempted to exhibit road rage. 

Today is April 3, 2018 and we’ve been experiencing some prosperity. World-wide. Money is nearly free, and easy (for folks who want to raise money). Interest rates are low. Since The Great Recession we’ve had a pretty good time. It’s not going to last because good times never do. I started today’s show listing the various economic downturns – the punches to the mouth – that I’ve experienced. And I’m old, but I’m not ancient. 😉 

I’ve seen lines for as long as the eye could see to just fill up our car. I’ve had a mortgage with insanely high-interest rates (compared to today). I’ve experienced what the world called, “runaway inflation” where prices soared while incomes didn’t. All these punches to the mouth have shown me – in good times and in bad – that there’s a lot more to it than being lucky or having good timing. 

Back in 2010, the Huffington Post did a piece on big brands born during bad economic times. On the list were brands like GE, IBM, General Motors, Disney, Burger King, Microsoft and Apple. Of course, scads of businesses closed up shop when the going got tough. Sometimes that punch in the mouth knocks you out. That’s not good.

But if you can take the punch, survive it and learn from it…it can be a real advantage. 

For starters, it shows you what you’re made of. We all like to think we know ourselves, but we only kinda sorta do. We think we can take a punch, but there’s no way to know for sure until you get hit. 

I go the gym daily. I see guys half my age lifting insane amounts of weight, building ridiculously sized muscles. Sometimes I’ll look at them and wonder, “If that guy came at me really hard, would I be able to fend him off.” I like to think so, but honestly, I’d likely have to rely on my getaway speed more than anything else. That and my ability to scream like a 13-year-old girl. 😀 

Truth is, we don’t know until it happens. When business is hard – or the economy goes south – we learn some things about ourselves (and our company) that we wouldn’t otherwise learn. 

It’d be great if we learned it in real time, but oftentimes we don’t learn it until it’s over. Sometimes after we’ve been soundly beaten. Defeat is only temporary though if we’re determined to stay in the game. The game of business. Only the novices have yet to fail. Those of us who have lived a bit have all had more than our fair share of defeat and failure. 

Punches to the mouth teach us how to fight better. They don’t merely toughen us, but they teach us how to avoid being hit quite so hard the next time. Duck. Dodge. Perry. Move. 

Knowing when to retreat and when to attack is a vital skill for every business leader. Increasingly, we rely on accurate data. It’s accessible in real-time with speed unlike anything in the past. I’ve spent countless hours pouring over data provided by organizations (like newspaper companies, which used to be the best depositories of consumer behavior). Information that was kept in printed form, or on microfiche (Google that). I’ve got a ton more data accessible via my iPhone than I’ve ever had before. 

Part of our punch to the mouth today may be too much data. We’re getting smacked in the face with so much data it’s hard to make sense of it all. Which is why A.I. (artificial intelligence) is so critical to our future. We have to have help to figure out what it all means. 

But getting hit had value. We don’t look forward to it. We train to avoid it. But until we’re knocked down and dragged out we don’t fully understand the pricetag on achievement and success. We just think we know. 

Outliers abound. The wannabe actress goes to Los Angeles to become a star. On one of the first auditions, she gets a part. Then another. And another. And quickly ascends to the heights she dreamed of. Meanwhile, millions of others are having a very different experience. They’re working hard to bulldoze their way to success. Knocking down walls. Being knocked down. Bleeding. Sweating. Feeling the pain of the struggle. And our quick success actress is experiencing none of that. Yet. She may find her first punch to the mouth catastrophic because she didn’t see it coming. Quick success may not have made her success-ready. Don’t get me wrong. I’m a big fan of quick success. Just remember, the punch is coming though. If not now, later. Brace yourself.

So the punch reveals important data about us. It tells us more about ourselves than any success would ever hope to. If success amplifies who we are, then failure (or the punch) shows the real us. The genuine person we really are. And it may not be who or what we want. So we’re armed with an opportunity to respond to the punch by working to become more like the person we want to be. Good to know, right?

And far better to know we can’t yet take a punch than to con ourselves into thinking we can until one day we’re knocked out. 

It also shows us that our business and our career aren’t linear. Nobody has had a hockey stick career curve. Look at everybody’s Linkedin profile and it appears we’ve all just gone up and up and up. I suppose the youngest among us are the only ones who’ve had that kind of a career curve. That’s only because they’ve not yet been in the game long enough to take a punch. 

When your career took a punch, what did you do? If you’re still in the game, you got back up. That may look different for all of us. Maybe the founder who didn’t navigate quickly enough to escape the gravitational pull of failure and crashed the company finds herself going to work as a mid-level executive. Maybe the CEO who raised millions of dollars in VC funding, only to realize that the runway wasn’t long enough (and would frankly never be long enough) pivots into a completely different industry sector. Whatever it looks like…it’s a response to the punch in the mouth. A response that otherwise wouldn’t have happened. 

Learning to fight is part of it. Beating up weak opponents doesn’t make us tougher. But weaker. 

Getting smacked around shows us a thing or two. Important things. Critical things. 

I’ve got more wrinkles than ever before. Working out and proper diet are far more critical to my physical well-being than ever before. The metabolism is much slower. So are my reflexes. 

But it all represents the battles I’ve fought and survived. I may not have thrived during each of them. Nobody does. But I got back up off the pavement. I kept swinging while learning to duck more quickly. Learning to counter punch more effectively. So did you. So did all of us who have experienced tough economic times. 

I’m not a prophet, but it doesn’t take a genius to realize there’s another downturn coming. Are you ready? Are you prepared to be punched in the mouth? Do you know how you’ll respond? If it’s not your first punch, you’ve likely got some ideas. But if you’ve never been hit before, we’re about to learn if you can take a punch or not. And like every downturn, the market makes winners and losers of us all. I hope you win!

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What Are You Thinking? - 5040 - GROW GREAT PODCAST

What Are You Thinking? – 5040

What Are You Thinking? - 5040 - GROW GREAT PODCAST

I’m old so I’ve encountered my fair share of dumb ideas. Many of them were my own. I own my stupidity. Why not? It’s hard to hide from it, so you may as well lean into it. And hopefully, learn from it.

Do you have any recurring dreams? Or nightmares?

I’m not sure if I do or not, but I do sometimes dream about being back in college and falling behind. When I started college I was going into engineering. Talk about a major, “What are you thinking?” period of my life! I hated it. Hated every minute of it. I wasn’t wired for it, had no desire to do it, but I was practical to my core. It seems practical. No matter that I had no drive or desire (or capacity) for it. So a semester would begin and I’d go to the first class of some subject. I’d go until I stopped going. I’d just blow it off because I H-A-T-E-D it so. I knew what was going to happen. I was going to avoid going, fall behind and end up dropping the class prior to the “drop” deadline. Dropping was like a lifeline. What else are you going to do when you’re 18, working nearly full-time and trying to go to school full-time and you love your work, but you HATE school? 

I look back and even though I know what I was thinking, it still prompts me to ask myself, “What were you thinking?” Namely, what was I thinking by even pursuing that education? Answer: I was thinking I should pursue something practical that would earn a decent living. 

Maybe the more important question, and what today’s show is really about, is — What wasn’t I thinking? 

I wasn’t thinking long-term. I wasn’t even thinking past college. I never considered, “Do you want to do this for a living after college?” That question alone would have altered my course much earlier. Turns out, after a few years of hating every second of it, I left engineering and went to journalism where I felt like completely different. I loved it. I immersed myself in it. It was more up my alley. No, I still didn’t think I’d enter that field professionally, but it seemed practical from a skill perspective (writing and speaking are always nice skills to develop, I thought). By this point, I really felt – but never talked about and didn’t think too much about it – that business was going to be where I’d spend my life. Turns out I was right! 

This is just one example I could give you. I’m sure you’ve got a ton of them in your life, too. Times where we just took the wrong path. Made the poorer decision. Didn’t get it quite right. Or didn’t get it even close to right. 

What were you thinking? If you’re in the throes of it right now, “What ARE you thinking?” Deep down you feel you’re on the wrong path. You picked the wrong fork in the road. Maybe it was a mile back, or maybe it was 1,000 miles back. No matter, you know it’s the wrong course! 

I talk with lots of business people about a variety of ideas, plans and strategies. My habit is to work toward understanding the answer to that question, “What are they thinking?” As they make these decisions, what’s behind it? What’s driving that choice? What’s driving their conclusion that this is their best option at this moment?

Sometimes the talk is about a pivot. Or a new business idea. Or the need to accomplish something (like more sales, or reduction in overhead). 

While the motive can sometimes be clear, the path chosen doesn’t. And the more I ask and the more they explain what they’re planning to do, or what they hope to do, the more I sometimes sense they question – deep down – whether or not they’re being smart or wise. Business can make fools of us all. I don’t care how brilliant or experienced you are. 

Each time I leave one of these conversations I’m struck by the opposing question, “What wasn’t I thinking?”

What should I have thought about that may have altered my course, and helped me make a wiser decision? If I go back to my college days I’d have saved a ton of money, time and spared myself lots of misery if I would have simply thought about some things I frankly never did think about. Not early on at least.

I didn’t think about what I was most suited for. 

I didn’t’ think about what my natural talents were.

I didn’t think about what fueled my energy.

I didn’t think about how any part of my education would help me build a life I most wanted.

I didn’t even think about the life I most wanted.

I was only thinking it was something I had to endure and get through. Filled with dread each day. Hating every minute of it. 

No wonder I was making some pathetic choices. And no wonder I didn’t succeed. I wasn’t thinking about the most important things that would have helped me make better choices. 

Right now. At this very moment, you’re making some decisions. Choices are happening, either in your head or ones you’ve already put into action, and you don’t feel good about them. You made them based on some thinking, but more importantly, you made them based on some things you neglected to think about. 

What are you thinking? Better yet, what are NOT thinking? 

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Even Smart Leaders Can Make Stupid Choices - 5039 - GROW GREAT PODCAST with Randy Cantrell

Even Smart Leaders Can Make Stupid Choices – 5039

Even Smart Leaders Can Make Stupid Choices - 5039 - GROW GREAT PODCAST with Randy Cantrell

Stupidity and foolishness know no bounds. They don’t respect any of us. 

The other day I was doing some computer work and the ID channel was on. It’s the channel crime mystery lovers watch. A show about the murder of a woman was on. Turns out her husband, an MIT educated guy with a Ph.D. did it. I caught enough of the program to tell it was one stupid decision after another that climaxed with him killing his wife. I was thinking what most of us always think when we hear such things, “How can a guy who is so smart be so stupid?”

Because we all have a tremendous capacity for stupidity and foolishness. Even the smartest and wisest leaders can make stupid choices. 

Many people appropriately admire the goodness or greatness of General George Patton. But quite often this brilliant general was known to jam his foot firmly into his mouth. Many leaders have allowed their ego (or something else) to override their senses. It happens. 

Last night CBS 60 Minutes’ Anderson Cooper interviewed Stormy Daniels, the porn star who claims to have been intimate with Donald Trump. Lots of discussions have ensued about leaders and U.S. Presidents who have been guilty of “indiscretions.” Indiscretions? Well, that’s being polite. Sort of like calling Ms. Daniels an “adult film” star is a polite way of saying she’s a porn star. President Kennedy wasn’t the first (and he did it while in office), nor will Trump be the last. Smart men behaving foolishly. 

I don’t care what your politics are. Or what color the state is where you live and work. It doesn’t matter to me. And notice I’ve not said anything about “great leaders.” That’s likely far more subjective than smart. Whether you loved Kennedy, Clinton or Trump. Or hated them. These (and many others) are inarguably smart guys who were able to achieve some success in life prior to being elected President, which requires a certain degree of smartness. 

Really smart people – smart leaders (people who are at the top of the food chain in an organization) – can be stupid and make really bad choices. Rather than throw rocks, what can we learn to help our own leadership? It’s a loaded question and there are likely as many reasons as there are people and situations, but let’s give it a go and try to learn some things.

Selfishness Trumps Them All

Pun intended. 

Every single act of foolishness and every stupid choice can likely be traced all the way back to selfishness. The leader was primarily (maybe only) thinking of himself. 

General Patton, like many other leaders, could blurt out things that others found appalling. In each case, he was thinking of what he wanted to express, or maybe spewing out thoughts he had been harboring for a long time. Sometimes it may have been an expression of frustration. No matter. It was about him.

From infidelity to immorality to murder, smart people and smart leaders can become so focused on themselves they lose sight of wisdom. Good judgment leaves them as they grow increasingly focused on what they want. 

I’m a baby boomer. I grew up knowing one thing about leadership. It’s service. The phrase “servant leadership,” is credited to Robert K. Greenleaf who wrote about it in 1970. Sorry, Bob, but you did not invent it. Jesus exemplified it. It’s as ancient as time itself. I thought it was the only kind of leadership worth exercising. For me, as a young leader (decades ago), it was THE way to lead. The other option was a dictatorship, which meant being an autocrat. And I’ve always hated autocracy. 

Patton loved his army and his men. Yet, in a self-centered moment, he could behave like a mad dictator. So can you. 

And in one fell swoop, you can undo years of good. 

Empathy Drives Us To Serve

Thinking of those entrusted to our leadership…making sure they’ve got what they need when they need it…helping each of them elevate their performance to achieve success together and individually. 

You can’t do that when you’re wrapped up thinking mostly about yourself. 

Smart leaders sometimes make stupid choices because they think it’s about them. And they don’t think about anybody else. It may be momentary. It may be who they are, autocratic jerks. Smarts don’t matter if you don’t properly deploy them…and as the leader, that’s your only job. To marshal resources (or acquire them) to serve your people so they can succeed. Cause you’ve got the authority to flatten their speed bumps. And to knock down the barriers that get in their way. 

Sometimes smart leaders are making stupid choices that make it harder for their people. It’s destructive. For the leader and the people. The minute you realize you’re being stupid, stop it. Own it. Apologize. Fix it. Move on.

I’m smart. But I’ve been stupid before. And I’ll be stupid again. But my business philosophy continues to be my north star.

Always

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bula network podcast on itunesTo subscribe, please use the links below:

If you have a chance, please leave me an honest rating and review on iTunes by clicking Review on iTunes. It’ll help the show rank better in iTunes.

Thank you!

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There Are Only 2 Reasons Why You’ll Do Anything (But There’s 1 Answer To Help You Innovate) – 5038

There Are Only 2 Reasons Why You’ll Do Anything (But There’s 1 Answer To Help You Innovate) – 5038

There Are Only 2 Reasons Why You’ll Do Anything (But There’s 1 Answer To Help You Innovate) – 5038

People are supposedly driven by only 2 things: our attraction to pleasure and our fear of pain. Sadly, the fear of pain is usually the stronger of the two. Which means, we’ll work harder to avoid pain than we will to gain pleasure. 

These are big, broad and sweeping generalizations that can encompass many things. For CEOs and business owners, the desire to grow the business means we generate more revenue, which means we generate greater profits, which means we reap bigger financial rewards. Hello, Pleasure. It may also mean we work hard to avoid hitting a sales slump because that brings with it a slower flow of cash, more restricted resources (aka cash) and the risk of losing our business if it continues. 

Some people claim to have a fear of failure while others vow they’re more afraid of success. I’m not quite sure about all that, but I’ve come to believe that these 2 reasons – pleasure and pain – are likely at the heart of every motivation we’ve got. Professionally and personally.

Pain, and the avoidance of it, maybe among failure’s strongest weapons. But it’s inevitable. If we press on we’re going to experience pain. It’s a given. And only a matter of time. 

Pleasure and the pursuit of it are often very temporary. We hit a certain sales goal only to realize we now must chase something higher in order to feel good about ourselves, and our company. Such is life. 

A short time ago I began to help a friend out with some live streaming. Miguel Dias operates ScaleupAcademy.io. He’s in Portugal and wanted to start a new live streaming show, Scaleup Heroes. It’s the first European live show on scaling up a company (for instance, growing a company from $10M to $100M). As companies scale up they encounter new challenges and new opportunities. What once worked, may stop working. Companies, including their C-Suite leaders, must learn along the way so they can continue to grow. These are especially true for European companies where markets may be much smaller than here in America. 

The interesting thing I’ve found as I’ve interacted with a variety of business people from Europe is that a common problem continues to resurface. Communication. And along with it, culture.

And each person readily admits that intentional incorporation of diversity is not just important, but urgent. Companies devoted to growth and scaling up are finding that diversity is crucial as they continue to innovate. It’s also how communication and culture can best be improved. 

Companies intent on scaling up are searching for the pleasure of success – higher revenues, more customers, more resources and bigger profits. Simultaneously, they’re working hard to avoid the pain of losing in the market. Fear of lower sales, laying off employees and potentially closing their doors are all daily drivers behind their decisions. 

It doesn’t matter where we are – North America or Europe. Our desires and fears are common. Ditto with our problems and challenges. Not necessarily true with our opportunities, but we’ve got plenty of those, too. 

CEOs and business owners are by nature stubborn. We have to be. Our stubbornness helps us succeed. And overcome all the adversity. But we’re all different. I suppose some of us pursue the pleasures of success and achievement more than we pursue escaping pain, but every CEO and business owner I’ve ever known has a healthy drive regarding them both. 

From engineering to marketing to sales to top-level leadership…that diversity issue comes up over and over again. People in every area of a company can speak to how valuable it is when we’re talking about communication, culture, and INNOVATION. Fact is, growth, improvement and transformation are especially important in the C-Suite. And that’s where those things are often most lacking. Because it’s so easy to be complacent. It’s easy for top-level leaders to grow comfortable with themselves. No, rarely will we be comfortable with the performance of our people, or with whatever success we’ve achieved. But we can reach a point in our lives where we just want to avoid any fear of pain. Life is good, and so our attraction to pleasure may remain fairly constant. Taking chances isn’t something we’re likely to embrace though — because that would mean change. Most of us hate change! 

That’s why we continue to do what we’ve always done. Our meetings this week look and feel just like the ones we had last week. And last month. 

The way we approach challenges and opportunities hasn’t likely changed in a long time. We’ve found a rhythm and formula that worked, and we stick with it. No matter that it’s not working as well as it once did. It’s still comfortable for us. So we stay the course. Mostly, because it’s what we know. 

Okay, so we’re all chasing pleasure and hoping to avoid pain. That’s precisely why we get stuck! Comfortable with whatever level of pleasure we’ve achieved. Comfortable with avoiding serious pain. 

You’re constantly looking at the performance of your people, especially your direct reports. Sometimes you know you’re judging them more harshly than they even deserve. But you figure it’s your job. You’re the boss. You can make it be however you want it to be. Ownership has its priveledges. 

I’m asking you to take a moment to exam yourself. Don’t think about your team. Just think of yourself as the CEO or owner. 

What’s holding you back? Why haven’t you innovated in your own work? Are you still doing what you’ve always done? In much the same way?

Be honest. 

Are you stuck? Listen, sometimes we get stuck in some pretty good places, but we’re still stuck. Being stuck in a pretty good place may be the most dangerous place of all because it makes us vulnerable. Susceptible to a big loss. Open to attack. Complacency is always dangerous.

Sometimes we need a jolt, but we don’t want a jolt. Sometimes we just stay the course until or unless something forces a change. But we’re the number 1. We should be pushing ourselves. Welcome to the human race. CEOs and owners aren’t exempt from being comfortable, even if we know (deep down) that we’re hiding or avoiding necessary improvements. 

Diversity may provide some insightful answers. We’re listening to the same voices. Reading the same trades. Following industry trends. All things remain as they’ve always remained. This rut we’re in is liable to become our grave if we’re not careful. Maybe it’s time to expand our outlook. Maybe it’s time to get some different perspectives and viewpoints. If only to debate what we assume is true. And to have people challenge us in all the best ways.

We’re busy pushing people and our business. We’re constantly urging people to grow and improve. What about us? What’s stopping us from doing the same thing?

Will you look back and wonder why you didn’t foster these same things in yourself and your leadership? 

Subscribe to the podcast

bula network podcast on itunesTo subscribe, please use the links below:

If you have a chance, please leave me an honest rating and review on iTunes by clicking Review on iTunes. It’ll help the show rank better in iTunes.

Thank you!

There Are Only 2 Reasons Why You’ll Do Anything (But There’s 1 Answer To Help You Innovate) – 5038 Read More »

TPA5037 - Putting Your Company In The Best Position For Success - THE PEER ADVANTAGE

TPA5037 – Putting Your Company In The Best Position For Success

TPA5037 - Putting Your Company In The Best Position For Success - THE PEER ADVANTAGE

As the owner you’re the #1. And you wouldn’t have it any other way.  But sometimes you don’t treat yourself like you’re the #1.

Every business owner has one basic – but very big – job: to obtain and deploy the necessary resources to make the company successful. That’s why you invest in the things you do. You believe they’ll garner a return. Some will get a big return. Others, not so much. Sometimes you have a pretty good idea of the return you’ll get on something. Other times you don’t, so you hope they’ll pan out like you want. 

As a young man I once overheard an owner tell a VP supplier who was critical of how he was doing things, “You know the difference between you and me? I’m betting with my money that I’m right.” I smiled. So true. That’s what we do as business owners. We bet on ourselves. We bet on our people. We bet on our ideas and our decisions.

Watch any episode of Shark Tank and you’ll see what the venture capital community has long understood – folks who make their living betting on businesses. They bet on the jockey, not the horse. That means the idea is sometimes far less important than the person behind it. 

In similar fashion, I’m betting on you and I’m asking for you to bet on yourself. As you’re considering all the resources at your disposal and how you can best deploy them, I have a big question. 

Are you an asset or a liability?

Are you an opportunity for the company, or a constraint – a limitation and restriction?

The truth is, you own the joint. And according to the SBA there are 99.7% of you out there – small business owners. And almost 90% of you employ fewer than 20 people. That’s a tremendously large group of people who represent a monumental economic impact on our communities and our country. 

You’re a resource. I’d argue that you are the most important resource in your organization by virtue of the fact that you own it, and you operate it. The buck stops with you in more ways than you may realize. 

When you hire a new employee I sure hope you don’t just welcome them, then leave them alone. I hope you provide some sort of onboarding and training. I hope you put them with more seasoned employees who can show them a thing or three. I hope you surround them with people and resources so they can succeed in their new job at your company. And even if you don’t always do those things as well as you know you’d like, you know you should. You know it’s the smart way to go to help your company move forward. 

I get it. Fires erupt. They foil your plans to do good – or better – work. Stuff happens, right? 

While stuff is happening you’re neglecting your biggest resource. While you’re busy putting out the fires that must be extinguished, you become just a bit more distracted from deploying the biggest resource that’s vital to your company’s success.

YOU.

You take whatever time you want to look over the details of a lease agreement, or a purchase agreement for inventory, or in vetting a new employee. You pay attention to the things that you know can contribute to helping your company grow. You also know from experience that what I call the trifecta of business building encompasses all the work you do as a business builder and owner.

  1. Getting new customers
  2. Serving existing customers better
  3. Not going crazy in the process

It’s about sales. It’s about executing delivery of your products or services to the customers. It’s about the systems and processes necessary so much of the work can reliably happen on auto-pilot without you losing your mind. This is your life.

All this time and attention spent in important areas so your company can succeed. And grow. 

Yet the #1 resource is often overlooked and ignored. YOU. You investing in yourself, not for purely selfish reasons, but because like the sharks on TV, you’re betting on yourself (the jockey). You’re betting with your own money that you’re right. Well, are you right? Are you right in betting your money in all the resources you need except perhaps the most important one? YOURSELF?

Let me ask you a question…

When was the last time you achieved something really big all by yourself? Nobody helped at all. Nobody did one thing to support you. It’s was just all YOU. When?

Yeah, you and I both the answer. NEVER. 

You’re a smart person. You’re just doing all you know and it’s what you don’t know that can hurt you. I’m encouraging you to come over to the bright side of knowing something that you likely already knew — you owe it to yourself and your company to grow, improve and transform as a business owner. Nothing you can do will put your company in a better position for success. Because that’s how important you are to the company. That’s how important your decisions are. YOU impact every area of your company. And you love it. 

You just need to stop avoiding making the investment where it can most matter. You need to realize there is a better way.

Did you know there is an organization called Parents of Murdered Children? No, it’s not a group you want to be a member of, but if it describes you…you’re so thankful they exist. Where else are you going to get in a room with other people who understand your pain and your circumstances? Where else are you going to go where you don’t have to explain to others what’s happened to you? No where. It’s the safe, secure place you can go to gather with people who completely understand and get it. No explanations needed. Just candid, safe conversation where people can serve each other, support each other and help each other because the group has only one big goal — to help everybody through the pain.

You learned all this when you were a little kid. Your parents knew it. Who you hang around has an impact on your life. That’s why your parents didn’t want you hanging around the kids who misbehaved and got in trouble at school. They didn’t want you to join them. Somewhere along the way you outgrew that…you got too smart for your own good. And you forgot that. 

Now you’re a business owner and there just isn’t anybody *that* safe you can go to. Sure, you’ve got other friends who are also business owners. You’ve got an attorney. You’ve got a CPA. You may have a spouse. There’s a lot of explaining that’s required to just get them to kinda sorta understand your circumstance (it’s a big reason why so many business owners don’t rely on their spouse, because they say, “He/She just can’t relate”). And each of them have a relationship with you that can get in the way, for both of you. Friends don’t want to risk the friendship. Professionals don’t want to risk losing you as a client. Family don’t need the drama so it’s best to leave that alone!

Like other groups where the common denominator is that “we’re all in the same boat,” the peer advantage is practical. Little explanation needed (like Parents of Murdered Children). Everybody gets it. And when the group is small business owners nobody wants anybody telling them they should do this, or they shouldn’t do that…we mostly need to voice our opportunities and our concerns, then engage in a thoughtful, deep discussion so we can better see every angle before we make our own decision on what we’re going to do. 

When the room is private, confidential and safe — magic like that happens. Over time we become better at making decisions. We begin to see things we never saw before because other business owners are helping us see things from their viewpoint, which is often different than our own. Nobody is judging. Nobody is criticizing. People are talking, listening, understanding and seeing more clearly than ever before. Oh, and it feels terrific — it’s a big part of the 3rd leg of that trifecta (not going crazy in the process of owning and running our business). 

Mostly, it’s about finally deploying our biggest resource in the most powerful way to put our company in the best position for greater success. It’s about growing great.

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TPA5036 - "They Don't Know What We Do!" - THE PEER ADVANTAGE

TPA5036 – “They Don’t Know What We Do!”

TPA5036 - "They Don't Know What We Do!" - THE PEER ADVANTAGE

The sales team laments how harshly they feel judged by the VP. This morning’s meeting wasn’t exactly joyful. The team has four days left in the month, but more importantly, they’re a few hundred thousand dollars away from hitting their number. Laurie, the VP, challenged them to hit it hard, reinforcing the importance of achieving the monthly sales goal. 

“We relaxed after getting off to a great start,” she told the group. It was true. The great start. The team had a pretty good book of business going into the month, fueled largely by a few deals that were landed the prior month, but didn’t hit the books until this current month. Even they admit they had likely not hustled like they could have in week 2. But since then they’ve worked really hard. One week. But as everybody in sales knows, one off week can wreck a month. 

Laurie informs the group of a new marketing effort due to launch in Q3. That’s 4 months away, but okay thinks the sales team. She shows them a short slide deck outlining the initiatives. She wants them to hear of the coming launch directly from her, and not through the grapevine. But she’s insistent that they not become distracted by it. She doesn’t want to spend much time on it today. Too late. She’s inadvertently opened a box of snakes. 

Robert, one of the senior (and most productive) sales guys pipes up at one slide that is problematic based on his experience with customers. And so begins a conversation about how the marketing department never speaks to the sales team. “I don’t think they’ve got a clue what really happens out on the street,” he says. “They don’t know what we do. And they sure don’t seem to be interested enough to understand.” 

Laurie bristles. You can tell she feels it’s sort of a slam on her. After all, she’s the VP of Sales. After a few more brief minutes of banter, she tries to refocus the group on the task at hand. Make the month. She tables the conversation for another day and assures the group that they’ll finish this discussion, but later. For now, the group has to maintain solid attention on bringing in just under $400,000 over the next 4 days. Meeting dismissed!

This scenario happens too frequently. And I’m not talking about a sales team that is coming up short with not many days left — that’s certainly commonplace. I’m talking about one department feeling like another department is clueless about their work. I’m talking about people inside an organization who feel siloed from others. People who feel underappreciated and misunderstood. Sales and marketing departments operate under different metrics and dashboards. So their love/hate relationship is more common than it should be. 

Rather than assign blame, let’s think about what’s going on, and what we can do to find a remedy. 

Sales is a today activity. Nobody cares what you did yesterday. And tomorrow isn’t even here yet. 

Marketing isn’t nearly as measurable. The performance parameters look and feel much different. 

But the problem, and the solution is much more basic. It’s connection and collaboration. It doesn’t have to be sales and marketing. It can be any group inside an organization or company that impacts another group. Or it could be individual people. It’s the classic right hand and left hand relationship. Too many of us are in organizations where we can readily admit, “The right hand doesn’t know what the left hand is doing.” 

We could think about power struggles, bases of authority and ego — all valid things that contribute to the disruption of connection and collaboration. But those can much less practical issues to handles. I’m a practical guy. And I’m a speed freak interested in answering, “What can we do right now to improve this thing?”

Leon Shapiro and Leo Bottary in their book – THE POWER OF PEERS – gave us 5 factors of peer advantage. Here they are:

Select The Right Peers

  • A peer group is smarter than any one individual.
  • Leaders benefit from insightful questions and the impartial advice of their peers.
  • People prefer to implement their own solutions, rather than be told what to do and how to do it.
  • Success is the most effective means of driving positive behavior changes.
  • Leaders, regardless of industry sector, share common aspirations and challenges.
  • Leaders benefit from learning about industry practices not common to their own business.
  • Peer accountability is a powerful force.

Create A Safe Environment

  • Being vulnerable is liberating.
  • When you can share anything, knowing you won’t be judged, it’s a powerful force to help you grow.
  • A healthy respect for confidentiality is mandatory. What happens in a group, stays in the group. It’s not negotiable.
  • Vulnerability is seen as a strength, not a weakness.
  • Creativity and change are fueled by our willingness to be open.

Utilize A Smart Guide

  • True smart guides lead with the hand of a servant.
  • They listen, ask good questions, build camaraderie, consider themselves as coaches rather than consultants and wear their passion for the role on their sleeve.
  • The smart guide is part of the group and every member of the group has their back.
  • They reinforce group norms, create an atmosphere of learning and have fun – all at the same time.

Foster Valuable Interaction

  • Confidentiality is key. That safe environment fosters more open interactions.
  • Skilled, repeated interactions create close bonds among group members who share in the joys of repeated successes.
  • The use of a highly strategic and structured approach fosters more skilled discussions.
  • It involves properly framing the issue, asking questions informed by experience and leveraging the power of a collection of successful business owners.
  • It provides an unparalleled opportunity for personal and professional development of every member.

Be Accountable

  • Accountability is where peer advantage comes to life.
  • It’s where the outcomes and takeaways each business owner realizes manifest themselves both personally and professionally.
  • It’s the whole point — to grow. To improve. To be more effective.
  • The difference between peer influence and peer advantage is that peer influence is an individual pursuit while peer advantage is a group endeavor powered by greater selectivity, targeted strategies for achieving goals and structured engagement that inspires lasting results.

Laurie is the VP of Sales. Joe is the VP of Marketing. They both report to the CMO. Laurie certainly has the power and ability to approach Joe with a proposal for a group to be formed where their respective departments can connect and collaborate for the benefit of the entire company. It begins with her willingness and ability to accomplish those things between she and Joe. 

She realizes that it’s something she should have done long ago, but like every executive leader, she’s been solely focused on the tasks in front of her. She admits it hasn’t been a priority. There’s a light bulb moment when Laurie realizes so much focus (necessarily so) on immediate and short-term sales success has driven her to avoid forging the relationship with Joe that would benefit everybody, including Joe. 

Laurie isn’t interested in encroaching on Joe’s territory. She just wants a voice in the conversation. And she wants her team to feel heard and understood. First, she wants to make sure Joe is feeling the same way about himself and his team. A quick coffee meeting one morning before work confirms they both want the same thing. Joe confesses that his team feels misunderstood, too. They both express sadness that they didn’t get together sooner with this level of candid conversation. Now they’re planning ways to form a group comprised of sales and marketing people.

The Peer Advantage has immense power inside organizations. What group or groups could you form to help remedy the disconnection inside your organization? Are there groups within your company that are saying about another inside group, “They don’t understand what we do?” If your company has grown and become large enough that you no longer know everybody as well as you did in the old days…then you’re experiencing this inside your company. It’s also possible you’re feeling it if your company is still small. Smallness and size don’t necessarily prevent us siloing ourselves, assuming we’re smarter than others. The sooner you shut that down by focusing on the power of the collective – showing people who they achieve much more together than they ever hoped by themselves – the better. 

Subscribe to the podcast

bula network podcast on itunesTo subscribe, please use the links below:

If you have a chance, please leave me an honest rating and review on iTunes by clicking Review on iTunes. It’ll help the show rank better in iTunes.

Thank you!

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