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As consumer we’ve all experienced that awful time when people don’t do what they say. It’s frustrating. Sometimes infuriating. Because we’re on the receiving end of that experience.
Truth is, we’re all capable of being on the other end, too. We can tell others we’ll do something, but then drop the ball leaving it undone. Or late. Or done poorly.
Salespeople are taught early and often about setting expectations for prospects and customers. “Don’t over-promise,” was pounded into my head as a teenager selling stereo systems. Any business interested in building customer loyalty is focused on not being transactional – just making a sale to get a buck! Relationships matter and they’re built on trust. Trust is quickly broken when we show others that our word is not our bond.
Today, let’s talk about – and take meaningful action – incorporating this trait into our leadership so we can grow into the most effective leader possible.
Be well. Do good. Grow great!
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About the hosts: Randy Cantrell brings over 4 decades of experience as a business leader and organization builder. Lisa Norris brings almost 3 decades of experience in HR and all things "people." Their shared passion for leadership and developing high-performing cultures provoked them to focus the Grow Great podcast on city government leadership.
The work is about achieving unprecedented success through accelerated learning in helping leaders and executives "figure it out."