Are You In Touch With Your Business’s Touchpoints? (313)

One of the more memorable books in my library was published in the summer of 1987. It was written by the Jan Carlzon, CEO of SAS Group, owner of the airlines Scandinavian Airlines and Scandinavian Airlines Ireland. I had been reading of him in the business press so I was anxious to read the book [...]

Nights Spent Around The Table (312)

If you were King Arthur you’d have knights to gather at the roundtable. But you’re not a king. Much less King Arthur. But you spend nights around the table. Likely fretting about decisions. Trying to figure out what to do. Searching for the best answers to your perplexing questions. Leadership is hard. It taxes the [...]

13 Weeks To Change Your Life (311)

The Autobiography of Benjamin Franklin was first published in 1793. In the 1916 edition editor, Frank Woodworth Pine wrote this in the introduction… Franklin is a good type of our American manhood. Although not the wealthiest or the most powerful, he is undoubtedly, in the versatility of his genius and achievements, the greatest of our [...]

The Power Of Yet (310)

“In a minute,” maybe a teenager’s favorite phrase when asked to do something by their parents. As parents, we understand that if we don’t continue to insist, the proverbial minute will never arrive. Our kids will never get around to taking out the trash, or whatever other chores we’re asking them to do. Yet is [...]

You Know What You Need To Do, Then Why Don’t You Do It? (309)

This is going to help you because I’m going to pull the curtain back and walk you through why I changed the name and strategy of the podcast not that long ago…and why I’m now changing it again. First, let me tell you about my experience in completely changing  – and I mean COMPLETELY CHANGING [...]

Make Something Good Happen (308)

Everything good is sales.  Everything bad is lack of sales. Go ahead. Argue against it. Push back. But I know what I’m talking about. I’ve experienced dreadful lease negotiations. I’ve participated in tense and uncomfortable vendor negotiations. I’ve experienced fires and break-ins. I know what it is to lose a good key employee. I know [...]

Ruts Are Habits With More Polite Labels (307)

Getting your vehicle stuck in a rut ain’t fun. And it can be difficult to get yourself out. Which is why sometimes we have to get somebody to pull or tow us out of a rut. In life, our ruts are just our habits. Sometimes we call them what they truly are, but more polite [...]