When I was about 27 I uttered a statement one afternoon while my team was wrestling with some customer service challenges. “The quality of our questions determines the quality of our business.” The statement was provoked by our company’s inability to consistently deliver the experience I wanted. Dumb problems were frustrating me. Problems I felt [...]

Today I want to provoke you to take a quantum leap forward. It may be uncomfortable. Maybe it’ll be exciting. Let’s just give it our best to make it profitable. Learning. Understanding. Growing. Let’s start with a word. An important word. One that should remain at the forefront for you the rest of this year [...]

Making Failure Temporary – Grow Great Daily Brief #238 – June 28, 2019

Increasingly I’m convinced there is one factor that is far superior to all others in determining our success. Some of my favorite terms are… Tenacity Resilience Ferocity They speak to a person’s refusal to quit. And I’m not talking about quitting things that aren’t working. Or quitting things that we discover we don’t want to [...]

“Everything can be taken from a man but one thing: the last of the human freedoms—to choose one’s attitude in any given set of circumstances, to choose one’s own way.”              —Viktor Frankl Speed is a crucial component when it comes to making meaningful change. The sooner we begin the [...]