The fog of adversity and sorrow rolls in on us all.
Live out loud. Be loud and proud.
Over 20 years ago Jeffrey Gitomer would open a sales training seminar much like he does today. He’d ask a room full of salespeople, “Who is the most important person in the world?” In unison the room would answer, “The customer!”
Gitomer would then ask, “Let me put it another way. There are two people left on the planet – you and the customer. One of you must die. Who’s it gonna be?” Again, in unison the room would answer, “The customer!” Exactly.
Gitomer’s point was well made. We all think we’re the most important person in the world.
We know what our problems are, even though others may not have a clue.
Nobody knows the trouble I’ve seen.
We might be surprised at the trouble others have seen.
Mentioned in today’s show are two books (they’re both old):
It’s a new week. Go make it a better week for somebody else. It’s the best way I know to make it a good week for yourself. Oh, and one more thing. Don’t tell anybody.
You may not know, but others sure do. Hopefully, you’ve got a clue about how well you interact with others.
Most of us have room for improvement in getting along with others. Agreement and cooperation are necessary ingredients for accomplishment. Unfortunately, some people don’t much care about the objective or accomplishment. Their focus is on what they want.
Egocentrism kills many missions. Insistence on getting our way curbs enthusiasm , kills creativity and derails improvement and progress.
Today, I’d like to give you a few words to consider when you encounter conflict: conciliatory and acquiesce.
Dallas is an NFL town. The Dallas Cowboys may no longer be America’s team (does America really have a team?), but they’re certainly a big deal around here. Recently, I was reading about how the Cowboys had incorporated new Apple technology – the iPad – as the method of giving each player the playbook.
NFL teams historically have given players a large 3-ring binder containing all the plays and formations of the team. Players are assigned these books and they’re very protected resources for each team. This year, the Cowboys (I suspect other teams will also do this) are no longer handing out a large 3-ring binder to players. Rather, they’re giving each player an Apple iPad with the playbook downloaded onto it.
It’s a practical, but dazzling way communication is happening today. Thanks to the relative inexpensive cost of technology. Come on! What’s an $800 device to an NFL team? It’s a cheap investment that likely accomplishes a few great things for the team. One, the players will spend more time with an iPad than they would a 3-ring binder. And if they’re spending more time with the device, the assumption is likely valid…they’ll spend more time in the playbook. Two, the players won’t likely leave it laying around, or forget it when they attend meetings. Three, the players can make their own notations during meetings. No need to bring another device into a meeting. Their team iPad is all the device they’ll ever need.
What about your small business? Are you using today’s inexpensive – CHEAP – audio and video technology (and PDF’s, etc.) to dazzle your customers? Staff members are your internal customers. The Cowboys’ players are the internal customers of the Dallas Cowboys organization. What about your paying customers?
Get creative. There are so many cool things we can to help serve our customers, and along the way, dazzle them! Make them say, “Wow!”
Some resources mentioned in today’s show:
• Apogee Mic (a ridiculously good USB/iPhone/iPad condenser microphone)
• Screeny (a super inexpensive Mac screen capture software)
• Vimeo Plus
Do me a favor. Insert your email up there in the top right hand corner. That way you’ll be certain to always know what’s happening here in The Yellow Studio.
Block scheduling is typically associated with education. This is what Wikipedia says:
Block scheduling is a type of academic scheduling in which each student has fewer classes per day (e.g. 4) but each class is scheduled for a longer period of time (e.g. 90 minutes). In one form of block scheduling, a single class will meet every day for a number of weeks, after which another class will take its place. In another form, daily classes rotate through a changing daily cycle.
Blocks offer more concentrated experiences of subjects, with fewer classes daily. There may be a less regular rhythm of homework for any given class.
Conversion to block scheduling became a relatively widespread trend in American middle schools and high schools in the 1990s. Prior to that, many schools scheduled classes such that a student saw every one of their teachers each day. Classes were approximately 40–60 minutes long, but under block scheduling, they became approximately 90 minutes long.
Years ago I began to implement block scheduling in business because it addressed a number of challenges I was facing at the time. Constant interruptions. Inability to spend focused time on specific issues. Conflicting schedules with team members. Allowing unimportant, but urgent issues to demand most of my attention.
Lifehacking hadn’t yet been invented. Neither had lifestyle design. I was just a young business guy searching for a way to fix my problems.
One evening I thought back to an early college class required of all incoming freshmen. It included a variety of helpful tips aimed at making us successful college students. How was I to know that some years later a seemingly well-intended, but worthless class (or so I thought at the time) would serve me as a business leader?
In this initiation class we were introduced to study habits that included setting aside blocks of time for specific tasks or classes. It was a bit of a reverse of what most of us had been taught about homework. All my life it had gone something like this, “Have you done your math homework?” Homework or study was always approached from the specific task required. The task demanded the time.
Business life was no different. Something would come up and we’d have to jump on it. Then something else would happen, and we’d have to stop that…and change directions. It was like doing homework based on solely on the deadline imposed. And it would drive students – and business people – crazy!
In 1975 when I sat in this college initiation classroom I hadn’t thought of devoting a specified time period to a specific pursuit. Sounds odd, huh? Well, it’s true. I had grown up working through homework by doing math, then another subject, then another subject…until I had completed everything. Along the way, there may have been some reading required, or writing, or problem-solving. It was a mixed bag of activity without much organization. The objective was to simply get through it.
Business didn’t seem much different. Just get through it. Here’s a problem. There’s a problem. Sort through them. Any way you can. But unlike school homework, in business you never seemed able to get ahead of the curve. No sooner did you solve one issue, then four more popped up. Maddening.
The instructor advised us to devote specific time to each class. For example, if you had a Biology 101 class on Tuesdays and Thursdays, then decide when you’re going to devote time to your study for Biology 101. You could select an hour block of time on Tuesday and Thursday nights from 7 to 8 or 8 to 9. Devote that time, and yourself, to that time slot for Biology 101. Don’t let the class work dictate your schedule. Instead, dictate your schedule to fit the class. It was a novel idea for me as a student. Through the years, I’ve found it’s a novel concept for most business people, too.
Today’s show is about how block scheduling can help you:
1. Reduce anxiety
2. Get more done
3. Make more money
If you’re uninterested in those benefits, then don’t listen to today’s show. 😉
“It seems everywhere I turn I sabotage my own success.”
Friends describe her as pessimistic. She thinks of herself as being a realist. Like most of us, she thinks she sees things as they really are. Sadly, she thinks things are really bad.
And she’s right.
Henry Ford is credited with the famous quote, “Whether you think you can, or you think you can’t–you’re right.”
So what do we do to help ourselves? What can we change to improve our self-talk and our mindset? Are we doomed to maintain an outlook on life – on our life – that sabotages our future success?
People can improve. We can change. We can learn.
Questions are worth asking…and perhaps more importantly, they’re worth answering. Let’s dive into them together to see if we can help ourselves.
