Communication

Marketing Ruins Everything, Eventually!

Money (That’s What I Want)” is a 1959 hit single by Barrett Strong.

“The best thing in life is free
But you can give it to the birds an’ bees
I need some money, Need some money.
Oh yeah, what I want”

Are the best things in life free? Free in the sense that they don’t cost money?

Faith. Family. Friends.

We’re often conned into  thinking money increases those things. Not true. On the contrary, money can devalue those things that truly do matter. Then, why do we chase it so hard? Why do we concentrate so much effort in marketing our stuff, selling our stuff and thinking about marketing and selling our stuff?

Because it’s money that we want! And we’ll do whatever we must to get more of it. We don’t care what we ruin or who we ruin…as long as we get to push more of our stuff.

Marketing ruins everything. Eventually.

Pinterest launched an invitation only beta in March 2010. By the end of 2010 it was open to the public. Within 30 days ebooks and videos were released extolling the virtues of Pinterest for marketing. Today, I suspect there are millions of Pinterest boards focused solely on peddling products, services and information. That dazzling picture you click on may have nothing to do with the hyperlink.

Oh, that recipe looks delightful. Click on the picture.Bam! You’re now staring at a sales page for a fitness-based info product.

Marketers ruin everything. Eventually.

Facebook, Linkedin, Twitter, Pinterest. The big 4 of social media (at least at the time of this writing) are dominated by regular people, not marketers. That’s why marketers pounce on them like a Serengeti leopard on injured prey.

Famed bank robber Willie Sutton said, “Go where the money is…and go there often.”

Marketers go where the people are, go there often and they stay there, taking it over, like cousin Eddie in National Lampoon’s Vacation movies. Marketers intrude every space where people congregate. Sooner than later, they ruin it…filling it with endless disgusting sales pitches.

Marketing ruins anything with any value. It’s happened to postal mail, telephones, fax, cell phone text, email and social networks. Whatever comes next will surely experience a similar fate. All the cool ways invented to help us communicate with each other get soiled by marketing messages.

Go check your email inbox right now. Count how many messages out of 10 are from real people you really know. Let’s include the emails you get from business people you really know! Don’t count the messages in your junk or spam folder. Just check your “real” inbox. I’m betting 80-90% of it is from people you don’t really know or care about.

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Active Voice And Short Sentences

Active Voice
Passive Voice

 

 

 

 

 

 

 

 

 

Writing and speaking in the active voice is more powerful than the passive voice. Big surprise, huh?

“The line drive golf ball shattered the car’s windshield.”

Or…

“The car’s windshield was shattered by the line drive golf ball.”

Yes, that first sentence conveys more power. More action.

It’s hard to break the habit of using passive voice. It’s just easier to be like that lazy ferret in the picture.

No effort.

Brevity is also hard.

George Bernard Shaw wrote, “Sorry for the letter, I didn’t have time to write a postcard.”

“I’d have written a shorter letter, but I didn’t have the time.” That quote is attributed to both Blaise Pascal and Mark Twain. Whoever said it got it right.

It takes time to be brief. Being concise demands greater effort and more upfront time.

Editing is hard.

But worth it.

Active voice. Short sentences.

Combine them for a powerful two-punch communication combination.

 

 

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The Novice Expert

"I don't need no stinking class."

Surfing is like anything else. You’ve got to learn it.

Now, I’ve never taken a surfing class, but I’m sure one or more of these guys is thinking, “I don’t need this. I just wanna go surf.”

The world is full of people who know not that they know not.

They’re a sad lot, but they do provide some killer YouTube content.

But there’s another group. They know something. Many are even highly educated. They’re just inexperienced.

“I don’t need no stinkin’ experience.” 

That’s the caption underneath their photo.

Recently I was indirectly involved in a sales situation. The business owner was lamenting how a novice salesperson was chasing a deal he felt was a long shot. Worse yet, the company had some resources tied up in chasing the deal. As I am wont to do, I shot my mouth off telling the business owner, “It’s like trying to be a vitamin when the client wants and needs and aspirin.”

We talked about how hard it can be to convince a prospect that they need whatever we’ve got. Again, I couldn’t resist mouthing off, “But, I’ve only got 40 years experience so I don’t likely know enough.” We chuckled and he replied, “Yeah, your 40 years has likely jaded your perspective.” More laughter.

The serious issue is that I know very clearly that there are many things I don’t yet know. I feel like I’m the guy Dirty Harry was talking to when he made this exhortation…

A man’s gotta know his limitations.

Many novices don’t yet know that. Their confidence – real or fake – gets in their way and works against them.

Many experienced people are just as guilty.

Today try looking for things you can learn. Don’t presuppose you know the right answer. Maybe you do, but it won’t hurt if you remain quiet for a few minutes. Don’t be so quick to think, “I don’t need to listen to this. I know exactly what ought to happen.”

You might save yourself embarrassment. You might learn something. Or, you might foster greater confidence from others.

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Episode 129 – Conflict Resolution: You May Be Right, But You Lose

The Podcast: Download Or Non-Flash Playback

Is this how others see you?

Do you get along with others? Easily?

Or, are you a difficult person?

You may not know, but others sure do. Hopefully, you’ve got a clue about how well you interact with others.

Most of us have room for improvement in getting along with others. Agreement and cooperation are necessary ingredients for accomplishment. Unfortunately, some people don’t much care about the objective or accomplishment. Their focus is on what they want.

Egocentrism kills many missions. Insistence on getting our way curbs enthusiasm , kills creativity and derails improvement and progress.

Today, I’d like to give you a few words to consider when you encounter conflict: conciliatory and acquiesce.

Mentioned in today’s show is one book, “You Can Negotiate Anything” by Herb Cohen.

Leave me a review at iTunes.

Thanks for listening,

 

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How To Fail In Sales: Act Like A Jerky Daytime TV Talk Show Host

No, I won’t promote him, but his initials are JK. And it doesn’t stand for “just kidding.”

For a few weeks now I’ve seen him on the TV’s at the gym. He’s on every weekday. I’ve never heard the sound, but from 75 feet away I can see his body language and tell…he’s an A-1 jerk (actually, I can think of another J-name that likely fits better). He looms over people who are seated. He sticks his finger in their face. He interrupts them. He badgers them.

I know too many salespeople who somehow believe that they are the center of our Solar System. People should buy from them because they radiate such ingenuity and brilliance. Instead, people think they’re jerks and can’t wait to distance from them. Maybe they need to be on TV instead.

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Do You Have Enough Touchpoints In Your Sales Process?

I’ve got two grandsons. Jake is 3 and his older brother Max will turn 5 this summer. They both ask lots of questions. Every little kid does. It’s how they learn. It’s how they make sense of things, but it’s also how they connect with people they’re learning to trust. The more connected they are with people, the more they’ll talk with them. Neither of them is given to walk up to a complete stranger and begin a conversation. But they’ll talk the legs off of adults they know.

All of us are selling. We’re selling ourselves, our ideas, our products and our services.

Questions help us learn about our prospects. They also help us establish rapport, trust and credibility. Think of them as touchpoints – points of human interaction and contact that help us make sense of things.

But touchpoints consist of more than simply asking quality questions. They consist of putting in the time to have meaningful contact and communication with prospects. Normally, the higher the price of our product or service, the more touchpoints we’ll likely need in order to create a happy customer.

Bert Decker, famed public speaking coach, calls it “first brain.” We must make a first brain connection, the place where we create an emotional connection. Unfortunately, I know too many salespeople who leap right over that touchpoint taking full aim at all the technical merits of their product or service. No touchpoints, no connection. No connection, no sale!

 

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